Security Bank Online Guide for Hassle-Free Banking at Home

Published: September 10, 2020 | Updated: September 13, 2020 | Posted by: Venus Zoleta | Personal Finance


Security Bank Online Banking Guide | Moneymax

Before the COVID-19 pandemic, over-the-counter transactions at Security Bank are smooth and efficient, as branches are less crowded compared to other commercial banks in the Philippines. You might be used to that setup, but the pandemic has changed the way we bank. It’s now safer to complete transactions like paying bills and transferring money online than in-person at a bank branch.

If you’re a Security Bank client, you’ll be glad to know that Security Bank Online (SBOL) and the Mobile App not only help you avoid physical contact (which raises the risk of getting the coronavirus) but also make your financial transactions a lot more convenient.

Here’s your guide to using Security Bank Online banking services.

Security Bank Online Registration

security bank online guide - online registration

Before you can use any online banking feature, you have to enroll your account in Security Bank Online.

Note that you can register only through the web version. Registration of newly opened accounts is not available on the Security Bank Mobile App. However, you can access your online banking account through your smartphone as soon as you’re done with your account enrollment online.

What Account Types Can I Enroll Online?

Security Bank allows enrollment of the following types of active accounts in its online banking platform:

  • Bank accounts (individual CASA/FCDU accounts and joint CASA accounts)
  • Credit cards of primary cardholders
  • CashlinkPlus prepaid cards
  • Unit Investment Trust Fund (UITF) accounts
  • Term deposit accounts (for additional enrollment only)

How to Create a Security Bank Online Account

security bank online guide - how to create security bank online account

To open an online banking account with Security Bank, you can do it either through online enrollment form or enrollment PIN. Here’s how to do it via both options:

Register Through Online Enrollment Form

  1. Access the Security Bank Online page (https://securitybankonline.securitybank.com).
  2. Click on “Enroll Now!” below the Login button.
  3. Select “Bank Accounts.”
  4. Tick this option: “Complete the enrollment form then send your reference number.”
  5. Read and agree to the Terms and Conditions.
  6. Click the Submit button.
  7. Fill out the online enrollment form.
  8. When you’re done, click “Submit.” This will take you to the Acknowledgement page with a confirmation of your successful application.
  9. Take note of your reference number, which you’ll use for your Security Bank Online account activation.

Register Through Enrollment PIN

  1. Visit the Security Bank Online page.
  2. Click on “Enroll Now!” below the Login button.
  3. Select “Bank Accounts.”
  4. Tick this option: “Activate your enrollment through Enrollment PIN.”
  5. Enter your account number and online banking enrollment PIN* you received via SMS after opening an account with Security Bank.
  6. Read and agree to the Terms and Conditions.
  7. Click the Submit button. This will take you to the Acknowledgement page with a confirmation of your successful application.
  8. Take note of your reference number, which you’ll use for your Security Bank Online account activation.

Note: If you didn’t receive your PIN or lost it, click the Generate PIN button to get your enrollment PIN.

How to Activate Security Bank Online Account

Within 30 days after your enrollment, activate your online banking account by sending your reference number to myrequest@securitybank.com.ph. If you fail to activate your online banking account within that period, you’ll have to register again.

If you enrolled a joint OR account, print your completed enrollment form and put your and the co-depositor’s signature before sending the email.

Wait for an email or text notification about your Security Bank online registration approval. Expect to be notified within one to two banking days. Once you receive the notification, you can already start using your Security Bank Online account.

Security Bank Online Balance Inquiry

What Types of Account Balance Can I Check Online?

Through Security Bank Online’s Balance Inquiry feature, you can check and monitor the balances and transaction history of your enrolled accounts.

For enrolled Security Bank accounts, you’ll be able to view your available balance and current balance of each bank account. If you enrolled your Security Bank credit card in your online banking account, you’ll also see your available credit limit, cash advance limit, and deferred payment plan limit.

How to Check Balance in Security Bank Online

security bank online guide - how to check balance

It’s easy to view your Security Bank account balances online. Just log in via SBOL or the Security Bank Mobile App. Under the Deposit Accounts Overview, you can check your current balance and available balance for savings and/or checking accounts.

How to Transfer Money via Security Bank Online

With Security Bank Online, you can easily send money to your own Security Bank account, to other banks, and to a mobile number, via the eGiveCash service[1].

What is the Transfer Limit in Security Bank Online?

Using Security Bank Online, you can send money to other banks up to PHP 50,000 per transaction. There’s also a daily total transfer limit of PHP 100,000.

The transaction limit for sending money through eGiveCash is from PHP 500 to PHP 10,000. Between that range, you can transfer any amount in increments of PHP 100. There’s also a monthly transaction limit of PHP 50,000 per mobile number.

How Much is the Money Transfer Fee in Security Bank Online?

Fund transfer using Security Bank Online is free until further notice from the bank. This means no transaction fee will be deducted from your account when sending money to another Security Bank account, to another bank, to e-wallets, or via eGiveCash.

How to Transfer Money to Other Banks via Security Bank Online

Transfer money from your Security Bank savings or checking account to other banks and e-wallets (such as GCash, PayMaya, Coins.ph, and GrabPay) in real-time via InstaPay. This online service is available 24/7.

No need to enroll for funds transfer. If you already have a Security Bank Online account, all it takes to send money online are a few clicks. Here’s how:

  1. Log in to your Security Bank Online account.
  2. Click on Payments & Transfers > Transfer Funds.
  3. Under “Make a Transfer,” select “To other banks.”
  4. Choose the bank or e-wallet where you’ll send funds to.
  5. Select the Security Bank account where the funds will be deducted from.
  6. If you’ll transfer to GCash, type the 11-digit GCash-registered mobile number as the account number.
  7. Read and accept the terms and conditions. Click “Submit.”
  8. Check your cellphone for a text message with an OTP (one-time PIN). Enter the OTP to confirm the money transfer.
  9. Review your transaction details and click on “Confirm.” You’ll receive an email message that notifies whether your fund transfer is successful or not.

How to Transfer Money to Other Banks via Security Bank Mobile App

security bank online guide - transfer money to other banks

  1. Log in to your Security Bank Online account.
  2. From the menu, tap on Transfers > To Other.
  3. Provide the required information.
  4. Tap on Confirm Transfer.
  5. Review your transaction details and tap “Confirm Transfer” to complete your fund transfer.

How to Transfer Money Using eGiveCash

With eGiveCash, you can transfer funds to anyone in the Philippines with a mobile number, even those without a bank account. The recipient will receive the money via withdrawal from any eGiveCash-enabled Security Bank ATM

Here are the steps to send money using eGiveCash via Security Bank Online.

  1. Log in to your Security Bank Online account.
  2. Click on Payments & Transfers > Transfer Funds.
  3. Under “Make a Transfer,” select “To a mobile number (via eGiveCash).”
  4. Enter the recipient’s details under “Transfer to.”
  5. Under “Transfer from,” select the source account.
  6. Enter the amount to send and the purpose of transfer.
  7. Click the Submit button.
  8. You’ll receive an SMS with a 16-digit eGiveCash passcode. Send your recipient this passcode and the full amount transferred. The beneficiary will need these details to be able to withdraw cash from an ATM.

Here are the steps to send money using eGiveCash via the Security Bank Mobile App.

  1. Log in to your Security Bank Online account.
  2. From the menu, tap on Transfers > eGiveCash.
  3. Under “From,” select the source account.
  4. Under “To,” enter the recipient’s information.
  5. Enter the required details under “Your Data.”
  6. Under “Optional Settings,” you may choose to automatically send the passcode to the recipient.
  7. Tap the Send button.

Security Bank Online Bills Payment

Paying bills online is pretty straightforward for Security Bank account holders. Here are the steps to pay bills through Security Bank Online and the Mobile App.

How to Pay Bills via Security Bank Online

security bank online guide - security bank bills payment

  1. Log in to your Security Bank Online account.
  2. Click on Payments & Transfers > Pay Bills.
  3. Select “New Biller”
  4. Choose the biller from the dropdown menu (Check Security Bank’s list of bills payment merhcants here[2]).
  5. Type your Subscriber Number, Card Number (if paying a credit card bill), or TIN, whichever is applicable.
  6. Enter the amount to pay.
  7. Select your Security Bank account you’ll use for the bill payment.
  8. Select your preferred payment schedule (Immediate/Post-dated or Deferred/Recurring).
  9. Click the Submit button.

How to Pay Bills via Security Bank Mobile App

security bank online guide - bills payment via app

  1. Log in to your Security Bank Online account.
  2. Tap “Bills” from the menu.
  3. Provide the required information.
  4. Review your payment details.
  5. Tap the Confirm Payment button.

How to Check Your Bill Payment Status

Security Bank provides an easy way to verify if your payment transaction is successful. Here’s how to check your payment status through Security Bank Online.

  1. Log in to your Security Bank Online account.
  2. Click on Payments & Transfers > Pay Bills.
  3. On the left side, click on “Check Status of Payments.”
  4. Choose the biller you want to check.

I Forgot My Security Bank User ID/Password? What Should I Do?

How to Recover Security Bank Online Account

If you forget your Security Bank Online log-in credentials, there are ways to recover your account.

How to Retrieve Your User ID

For a forgotten user ID, request a user ID retrieval by calling Security Bank’s 24/7 customer service hotline at (02) 8887-9188. You may be required to go to the nearest branch and present valid IDs.

Once your identity is verified, your user ID will be sent to you via email.

How to Reset Your Password

security bank online guide - how to recover security bank online account

For a forgotten password, you can change it online. No need to call the hotline or visit the branch. Here’s how:

  1. Go to the Security Bank Online page.
  2. Click on “Forgot Password?”
  3. Enter your user ID and email address. Click the Submit button.
  4. Answer the challenge question.
  5. Enter the OTP sent to your mobile number. Click the Confirm button.
  6. Check your email for a message from Security Bank Online with a confirmation of your password reset and your temporary password.
  7. Log in to your Security Bank Online account.
  8. Change your password. Type the temporary password in the Old Password field. Then enter a new password and re-type it to confirm.
  9. Click the Submit button. An acknowledgment page will appear to confirm your updated password.

Note: If you can’t answer the challenge question, call (02) 8887-9188 or send an email to sbonline@securitybank.com.ph for assistance.

How to Unlock Security Bank Online Account

If you log in with an incorrect password thrice, your online banking account will be locked. This is a security measure to protect your account against hackers who might be trying to access it.

You can unlock your account by calling the customer service hotline at (02) 8887-9188 or sending an email request to sbonline@securitybank.com.ph.

Using the mobile app, you may also reach customer service through either of the following:

  • Filling out and submitting the Contact Us form
  • Tapping the hotline 8887-9188 in the Contact Us section to start your call

To unlock your account, the customer service representative will ask you some questions to verify your identity and account.

Final Thoughts

If you’re still transacting at physical branches, consider shifting to online banking—it’s the new normal for a good reason. Save yourself time, money, and effort when paying bills, sending money, and managing your accounts through Security Bank Online. After all, it’s free to use. And if you encounter any problem, you can always call or email the customer service for help.

Do you have accounts with other banks? Check out these online banking guides from Moneymax:

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