Published: September 10, 2020 | Updated: September 13, 2020 | Posted by: Venus Zoleta | Personal Finance
Before the COVID-19 pandemic, over-the-counter transactions at Security Bank are smooth and efficient, as branches are less crowded compared to other commercial banks in the Philippines. You might be used to that setup, but the pandemic has changed the way we bank. It’s now safer to complete transactions like paying bills and transferring money online than in-person at a bank branch.
If you’re a Security Bank client, you’ll be glad to know that Security Bank Online (SBOL) and the Mobile App not only help you avoid physical contact (which raises the risk of getting the coronavirus) but also make your financial transactions a lot more convenient.
Here’s your guide to using Security Bank Online banking services.
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Before you can use any online banking feature, you have to enroll your account in Security Bank Online.
Note that you can register only through the web version. Registration of newly opened accounts is not available on the Security Bank Mobile App. However, you can access your online banking account through your smartphone as soon as you’re done with your account enrollment online.
Security Bank allows enrollment of the following types of active accounts in its online banking platform:
To open an online banking account with Security Bank, you can do it either through online enrollment form or enrollment PIN. Here’s how to do it via both options:
Note: If you didn’t receive your PIN or lost it, click the Generate PIN button to get your enrollment PIN.
Within 30 days after your enrollment, activate your online banking account by sending your reference number to email@example.com. If you fail to activate your online banking account within that period, you’ll have to register again.
If you enrolled a joint OR account, print your completed enrollment form and put your and the co-depositor’s signature before sending the email.
Wait for an email or text notification about your Security Bank online registration approval. Expect to be notified within one to two banking days. Once you receive the notification, you can already start using your Security Bank Online account.
Through Security Bank Online’s Balance Inquiry feature, you can check and monitor the balances and transaction history of your enrolled accounts.
For enrolled Security Bank accounts, you’ll be able to view your available balance and current balance of each bank account. If you enrolled your Security Bank credit card in your online banking account, you’ll also see your available credit limit, cash advance limit, and deferred payment plan limit.
It’s easy to view your Security Bank account balances online. Just log in via SBOL or the Security Bank Mobile App. Under the Deposit Accounts Overview, you can check your current balance and available balance for savings and/or checking accounts.
With Security Bank Online, you can easily send money to your own Security Bank account, to other banks, and to a mobile number, via the eGiveCash service.
Using Security Bank Online, you can send money to other banks up to PHP 50,000 per transaction. There’s also a daily total transfer limit of PHP 100,000.
The transaction limit for sending money through eGiveCash is from PHP 500 to PHP 10,000. Between that range, you can transfer any amount in increments of PHP 100. There’s also a monthly transaction limit of PHP 50,000 per mobile number.
Fund transfer using Security Bank Online is free until further notice from the bank. This means no transaction fee will be deducted from your account when sending money to another Security Bank account, to another bank, to e-wallets, or via eGiveCash.
Transfer money from your Security Bank savings or checking account to other banks and e-wallets (such as GCash, PayMaya, Coins.ph, and GrabPay) in real-time via InstaPay. This online service is available 24/7.
No need to enroll for funds transfer. If you already have a Security Bank Online account, all it takes to send money online are a few clicks. Here’s how:
With eGiveCash, you can transfer funds to anyone in the Philippines with a mobile number, even those without a bank account. The recipient will receive the money via withdrawal from any eGiveCash-enabled Security Bank ATM
Here are the steps to send money using eGiveCash via Security Bank Online.
Here are the steps to send money using eGiveCash via the Security Bank Mobile App.
Paying bills online is pretty straightforward for Security Bank account holders. Here are the steps to pay bills through Security Bank Online and the Mobile App.
Security Bank provides an easy way to verify if your payment transaction is successful. Here’s how to check your payment status through Security Bank Online.
If you forget your Security Bank Online log-in credentials, there are ways to recover your account.
For a forgotten user ID, request a user ID retrieval by calling Security Bank’s 24/7 customer service hotline at (02) 8887-9188. You may be required to go to the nearest branch and present valid IDs.
Once your identity is verified, your user ID will be sent to you via email.
For a forgotten password, you can change it online. No need to call the hotline or visit the branch. Here’s how:
Note: If you can’t answer the challenge question, call (02) 8887-9188 or send an email to firstname.lastname@example.org for assistance.
If you log in with an incorrect password thrice, your online banking account will be locked. This is a security measure to protect your account against hackers who might be trying to access it.
You can unlock your account by calling the customer service hotline at (02) 8887-9188 or sending an email request to email@example.com.
Using the mobile app, you may also reach customer service through either of the following:
To unlock your account, the customer service representative will ask you some questions to verify your identity and account.
If you’re still transacting at physical branches, consider shifting to online banking—it’s the new normal for a good reason. Save yourself time, money, and effort when paying bills, sending money, and managing your accounts through Security Bank Online. After all, it’s free to use. And if you encounter any problem, you can always call or email the customer service for help.
Do you have accounts with other banks? Check out these online banking guides from Moneymax:
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