Your Guide to Using GrabCar Philippines in the New Normal

Published: June 10, 2020 | Updated: March 23, 2021 | Posted by: Moneymax | Lifestyle

GrabCar Philippines Guide | Moneymax

Metro Manila, among other cities in the Philippines, shifted to General Community Quarantine (GCQ) on June 1, 2020. People can now leave their homes without a quarantine pass, with employees going back to work no longer needing to obtain a travel authority. The transition also means that public transportation resumes—but in two phases.

The first phase, which runs from June 1 to 21 allows trains, ride-hailing services, P2P buses, and bicycles among others to operate at a limited capacity.

Other forms of public transportation such as public utility buses and modern PUVs will be allowed to resume operations on the second phase, which is proposed to run from June 22 to 30 [1].

GrabCar in GCQ

GrabCar Philippines, Grab’s ride-hailing service, resumed its operations in the first phase. Passengers can now book an authorized GrabCar vehicle to take them to their destination amid the GCQ. However, there are changes to the ride-hailing service as the country enters the new normal. Keep on reading to know more about GrabCar’s new operating hours, covered areas, payment options, and safety measures to ensure you have a secure, hassle-free ride.

What Is GrabCar Philippines?

GrabCar Philippines Guide - What Is Grab Philippines?

GrabCar Philippines[2]  is a ride-hailing service that lets passengers book a chauffeured ride for a fee. Grab only allows vehicles and drivers with appropriate commercial licenses to register as GrabCar service providers.

Passengers can book either a standard GrabCar ride or a GrabCar+ ride. GrabCar includes sedan vehicles such as Toyota Vios, Hyundai Accent, and Honda City. GrabCar+, on the other hand, offers premium vehicles like Toyota Fortuner, Hummer, and Mitsubishi Montero. GrabCar+ fares are more expensive compared to standard GrabCar rates, but both services provide fixed fares you can see upfront.

How to Book GrabCar

  1. Set where you’re going. Enter your pick-up and drop off points.
  2. Book a driver. Grab will find the nearest available driver to pick you up.
  3. Track your GrabCar ride. Once an available driver accepts your ride, you can track your driver’s location, details, and estimated arrival time.
  4. Sit back and relax. Enjoy your GrabCar ride.
  5. Share your ride details. You can share your ride with your family and friends, so they can track your destination. This is one of Grab’s safety in-app features.

Grab also offers another ride-hailing service called GrabTaxi which allows passengers to book a taxi using the Grab app. Unlike GrabCar, the fare for this service is metered. You also have to pay a booking fee and surge charges. Getting a GrabTaxi is the same as booking a GrabCar. Just choose GrabTaxi in the available ride options and confirm your ride.

Before the pandemic, GrabCar Philippines also offered GrabShare, which allows passengers to share a ride. They also had GrabPet that lets passengers ride with their pet dogs and cats. These services are not available during GCQ.

Read more:

GrabCar Operating Hours and Covered Areas During GCQ

GrabCar Philippines Guide - GrabCar Operating Hours

GrabCar Philippines is implementing a few changes for the safety of its drivers and passengers during GCQ. Here are its new service hours and covered areas:

  • GrabCar Metro Manila: Starting June 8, 5:00 AM to 10:00 PM
  • GrabCar Pampanga: Starting June 8, 5:30 AM to 7:00 PM
  • GrabCar Cebu: Starting June 10, 6:00 AM to 9:00 PM
  • Covered areas: Metro Manila and parts of Pampanga, Cebu, Cavite, Laguna, and Rizal

GrabCar GCQ Guidelines for Drivers and Passengers

To better protect passengers and drivers, GrabCar Philippines is implementing a set of policies that aligns with the government’s health and safety guidelines. Here are GrabCar’s policies [3] under the new normal:

  • In line with the government’s mandate for cashless payments on all public transportation, GrabCar will only accept payment via GrabPay or via credit/debit card.
  • Only two passengers are allowed for each GrabCar ride. Both of whom will sit close to the windows at the back of the vehicle.
  • Drivers will open the trunk for passengers with bulky items. However, drivers cannot touch the passenger’s belongings. Passengers should put their items in the trunk of the car.
  • GrabCar cannot transport COVID-19 positive individuals. Only public health vehicles can do so.
  • Drivers and passengers should wear a face mask at all times. Both drivers and passengers can cancel a booking without penalty before the ride commences by selecting “driver/passenger did not wear a mask” as a reason for cancellation.
  • GrabCar drivers must keep their vehicles disinfected at all times, especially at the end of every trip. Vehicles are required to undergo deep-disinfection every other day. Once cleaned, driver-partners are required to allow for the chemicals to dissipate before boarding any passenger.

GrabCar Philippines Guide - GrabCar Guidelines GCQ

  • Grab encourages drivers to carry a hand sanitizer and disinfectant sprays with them at all times so that they can keep surfaces and hands clean after every booking.
  • Each vehicle must have a non-permeable acetate barrier installed between the passengers and the driver.
  • Passengers cannot book for others to allow proper contact tracing when needed. Passengers are also required to show their booking code to their driver before entering the assigned vehicles.
  • Drivers are required to open and close the doors for passengers, and passengers cannot touch the doors themselves.
  • Eating and/or drinking is not allowed inside the car. Passengers are also required to clean after themselves.
  • Every time a passenger books a ride, they will receive a notification via GrabChat, reminding them of the proper safety and hygiene protocol during the ride.

The ride-hailing service also launched GrabProtect, featuring an online health and hygiene checklist, a mask selfie verification tool, safety, and hygiene certification, hygiene kits, and mandatory deep disinfection of vehicles[4].

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Can my driver refuse my booking?

Yes. Your driver can refuse your booked ride for the following reasons:

  • You are not wearing a mask
  • Someone else booked for you
  • There are more than two people booking a ride
  • Your luggage and bags do not fit inside the vehicle
  • The driver has been waiting at the pick-up point for more than five minutes

GrabCar Strike System

GrabCar Philippines also introduced a new strike system for anyone caught violating the new safety protocols:

  • Safety protocol violations for drivers: No safety kit or plastic barrier, lying about daily health and temperature checks, not wearing a face mask.
  • Safety protocol violations for passengers: Booking a ride above the allowed passenger limit, not wearing a face mask, passengers who tested positive for COVID-19+.

Drivers can use Grab’s Help Center to report passenger violations. If a passenger gets three reports, he or she will be shadow banned for 14 days. Meanwhile, passengers can report driver violations through the Help Center, before-trip cancellations, and feedback after the trip.

GrabCar Payment Options

GrabCar Philippines Guide - GrabCar Cashless Payments

Upon GrabCar’s relaunch, two payment options are now available for passengers: GrabCar via GrabPay and GrabCar via your personal credit/debit dard. Both only accept cashless payments.

1. GrabCar via GrabPay.

This service only accepts GrabPay credits, but passengers can enjoy Grab Rewards and lower fares with each trip.

2. GrabCar via Credit/Debit Card.

You can pay for your GrabCar ride using your credit or debit card. However,  with this payment method, you will not accumulate Grab points.

How to Pay Cashless in GrabCar?

GrabCar Philippines Guide - GrabCar Contactless Payments

To pay cashless using GrabPay or your credit/debit card, simply follow these steps:

GrabPay Wallet

  1. Set up your GrabPay Wallet. Activate your GrabPay by supplying the necessary details such as your legal name as shown on your ID, nationality, date of birth, and country of birth. You also have to select your ID type and number. Additionally, you have to provide your current address.
  2. Cash-in. Once activated, you can cash-in using your debit or credit card or through partner stores.
  3. Book and pay. When paying for your GrabCar ride, select GrabPay balance as your payment method. Then tap on “Book” and you’re ready to go!

Read more:

Credit or Debit Card

  1. Set up your payment option. Open the Grab app and tap on the gear icon to access your payment options page. Then, tap on “Add Payment Methods” and enter your card details. Authenticate your card using your bank’s token or method.
  2. GrabCar payment. When paying for your ride, simply choose your card as the payment option.

Final Thoughts

Living under the new normal requires us to adapt and overcome new challenges such as ordering our necessities through Pabili Service Apps. Now that we can travel again, safety protocols issued by the government are laid out for our own good. GrabCar Philippines offers a safe option to take you to your destination. Make sure to follow their guidelines—wear a face mask, don’t book a ride for more than two people, and pay using cashless methods. If your driver isn’t following safety protocols, report them via Grab’s Help Center.

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