Published: November 28, 2020 | Updated: December 22, 2020 | Posted by: Venus Zoleta | Personal Finance
With the likes of LBC, GrabExpress, and Lalamove dominating the courier services market in the Philippines, there’s another promising yet underrated online delivery platform you might not have heard of—the Transportify app.
Transportify differentiates itself from other logistics companies by offering a broad selection of vehicles built for heavy-duty deliveries at affordable rates. Whether you’re a small business owner who needs to deliver products to customers or someone moving to a new home or buying furniture and appliances, there’s a suitable vehicle you can book through the Transportify app.
Here’s everything you need to know about Transportify app features, services, and rates in the Philippines.
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Transportify is an app-based trucking logistics company that provides on-demand, same-day, and door-to-door pick-up and delivery services in Metro Manila and Luzon. Launched in the Philippines in 2016, Transportify also operates in Thailand and Indonesia under Deliveree Group.
Through the Transportify web app or mobile app, individuals and businesses can book and manage deliveries of goods, cargo, merchandise, and more. Various features in the app make it easy and convenient for customers to do so.
Using Global Positioning System (GPS) technology, the app allows live tracking of the whereabouts of the vehicle they booked for delivery from when the driver accepts the booking until the goods reach their destination. This Transportify tracking feature shows real-time ETAs (estimated time of arrival), so customers know when to expect the driver to arrive at their location for pickup and when the item will be delivered.
You have three delivery scheduling options to choose from in the app. Either you book an immediate delivery or schedule it for later.
With the Transportify app, you can add as many as 15 destinations to a single booking to maximize the delivery of goods to different places. There’s also a route optimization feature that helps you reduce delivery cost and time by identifying the shortest route for delivery with multiple drop-offs.
Unlike other delivery apps in the Philippines, Transportify has a working in-app live chat feature that lets users ask questions, report issues or concerns, file a complaint, or cancel a booking and get immediate response and resolution with the help of an agent.
When you’ve booked a delivery, you may call or chat with your driver and vice versa using the Transportify app for questions and urgent instructions.
Specializing in cargo trucking service, Transportify has a wide selection of vehicle fleets to accommodate different delivery needs. Vehicle selection ranges from hatchbacks to 10-wheeler wing truck vans, though no motorcycle option is available on the app.
Here are the various vehicle types you can book through the Transportify app.
The smallest and cheapest among the Transportify fleet, the Economy option consists of hatchbacks and sedans. For moving bigger and heavier cargoes, you can upgrade to Economy Extra Space that allows the booking of an SUV or MPV.
The Economy is ideal to book for small, delicate, and/or perishable items such as food, groceries, multi-tiered cakes, flower bouquets, glassware, small appliances, and small furniture.
Tranportify’s delivery vans for rent consist of the Mitsubishi L300, Toyota Hiace, Hyundai H-100, and Nissan Urvan, which are all capable of transporting medium-sized to large cargoes that can’t fit in Economy vehicles.
This makes the L300/van option suitable for small and medium businesses that need to deliver products to customers, as well as individuals moving their appliances, furniture, and other household items to their new home.
Among the items that delivery vans can transport are medium-sized appliances, small and few pieces of furniture, IT equipment, large groceries, sacks of rice, and boxes of canned goods.
Another logistics solution for businesses is the Closed Van option consisting of 4-wheeler or 6-wheeler closed van trucks that can carry large bulk items. Cargoes that can fit in a closed van includes furniture, appliances (e.g., refrigerators, washing machines, TV sets, etc.), gym equipment, and other merchandise products.
Need a truck delivery service for your home construction or renovation project? With the large open space in its truck bed, the Pickup Truck option is perfect to book for lipat-bahay services and transporting construction materials and agricultural products.
A reefer truck is a refrigerated closed van capable of transporting chilled and frozen goods that require cold temperatures to maintain quality and freshness. These perishable goods include frozen meat, seafood, fruits, vegetables, dairy products, pharmaceuticals, and cosmetics.
The temperature of Reefer Truck’s cargo box is set up to 1°C. You can request lower temperatures (0°C to -20°C) by choosing “Frozen” as an additional service.
Also, booking a reefer truck via the Transportify app must be made at least 24 hours in advance.
The Mini Dump Truck is used for hauling and delivery of construction materials, aggregates (e.g., sand, gravel, etc.), and debris. Transportify requires a 6-hour booking lead time for this type of truck.
Longer than a closed van and smaller than a 10-wheeler wing van, the 6-Wheeler Forward Truck has the right cargo capacity for bulk deliveries of goods. This truck delivery service must be booked at least 12 hours ahead.
For moving high-volume cargoes, Transportify’s Long Pickup Truck does the job. This vehicle can accommodate wholesale products, sacks of rice, bags of cement, textile, clothing, and footwear. Booking a Long Pickup Truck must be made at least 6 hours in advance.
The biggest delivery truck in Transportify’s vehicle fleet is the 10-Wheeler Wing Van with a cargo box that opens like wings for easy loading and unloading of huge quantities and volumes of goods up to 15 tons. Such a large capacity enables this truck to transport large furniture, appliances, chemicals stored in big containers or tanks, and supplies for delivery to retail stores and consumers.
Booking a 10-wheeler wing van through the Transportify app should be made at least 6 hours in advance.
When you book a Transportify vehicle for rent, these standard add-on services are provided for free:
*Note: Cargo loading and unloading services are limited to 15 meters from the vehicle for the economy, L300/van, pickup truck, closed van, long pickup truck, and 10w wing van.
Transportify also offers other additional services for a fee. When booking through the app, for example, you may select either “Special Help from Driver” or “Extra Helper” to help in loading and unloading heavy items.
The Cash on Delivery (COD) and Proof of Delivery (POD) return services are offered exclusively to Transportify’s Business Program clients.
With the Transportify COD service, the driver will collect cash or check payment from each customer upon delivery of the order and deposit it to the nearest remittance center. The amount will then be transferred to the client’s account.
Meanwhile, through the Transportify POD return service, the client hands the delivery receipt to the driver upon pick-up, and the driver will have the receiver sign the receipt upon successful delivery. The client will receive the copy of the delivery receipt within seven days after booking.
Business Program clients may choose between POD service only and both the COD and POD services.
Back to the main article: 20 Courier Services in the Philippines You Can Rely On
Transportify works like other same-day delivery courier apps such as GrabExpress and Lalamove. Just visit the Transportify web app (or download the mobile app on your smartphone), create an account, log in to it, book a vehicle of your choice, and track its location until the delivery is completed.
Unlike LBC Express and J&T Express, there’s no need to visit a branch to request delivery service. Everything is done in-app. You can book deliveries anytime and anywhere—even in the comfort of your home.
It’s easy and quick to create your account on the Transportify app. Here’s how:
Transportify claims that its market price is 40% lower than other courier services. Its pricing model allows it to negotiate rates with trucking companies in the Philippines and reduce operational costs. Thus, Transportify is able to offer cheaper rates to customers.
Unlike traditional trucking services that charge fixed delivery fees ranging from PHP 10,000 to PHP 50,000 plus handling fees, taxes, and other extra fees, Transportify charges only a small base price plus fee for the distance traveled and additional services availed.
Here are tables showing Transportify fees for different services.
|Vehicle Type||Weight Limit||Size Limit||Standard Price||Full-Day Price|
|Economy (Sedan/Hatchback)||200 kg||3.5 x 2 x 2.5 ft||PHP 150 (Metro Manila) or PHP 130 (Other areas) + PHP 20/km||PHP 1,800 (Metro Manila) / PHP 1,700 (Other areas)|
|Economy Extra Space (SUV/MPV)||300 kg||5 x 3.2 x 2.8 ft||PHP 175 (Metro Manila) or PHP 155 (Other areas) + PHP 20/km||PHP 1,850|
|L300/Van||1,000 kg||7 x 4 x 4 ft||PHP 450 (Metro Manila) or PHP 380 (Other areas) + PHP 30/km||PHP 2,800 (Metro Manila) / PHP 2,600 (Other areas)|
|Closed Van (4-wheeler)||2,000 kg||10 x 6 x 6 ft||PHP 1,900 + PHP 40/km||PHP 6,000|
|Closed Van Extra Space (6-wheeler)||2,000 kg||14 x 6 x 6 ft||PHP 2,200 + PHP 40/km||PHP 6,400|
|Pickup Truck||2,000 kg||10 x 6 ft (open height)||PHP 1,850 + PHP 50/km||PHP 6,000|
|Pickup Truck Extra Space||2,000 kg||14 x 6 ft (open height)||PHP 2,250 + PHP 50/km||PHP 6,400|
|Reefer Truck||2,000 kg||14 x 6 x 6 ft||PHP 2,700 + PHP 50/km||N/A|
|Mini Dump Truck||3,500 kg||10 x 6 ft (open height)||PHP 1,500 (Metro Manila) or PHP 1,200 (Other areas) + PHP 40/km||N/A|
|6-Wheeler Forward Truck||7,000 kg||18 x 6 x 7 ft||PHP 4,850 + PHP 50/km||N/A|
|Long Pickup Truck||7,000 kg||18 x 6 ft (open height)||PHP 4,850 + PHP 70/km||N/A|
|10-Wheeler Wing Van||15,000 kg||32 x 7.8 x 7.8 ft||PHP 8,000 + PHP 85/km (> 60km total distance) or PHP 65/km (≥ 60km total distance)||N/A|
|Vehicle Type||Extra Helper||Special Help||Additional Destination||Frozen Temperature|
|Economy and Economy Extra Space||PHP 200 (for 1st 2 drop-offs) + PHP 50/drop-off (3rd-10th) 11th-15th drop-offs: Free||PHP 60/drop-off (for first 2 drop-offs) + PHP 30/drop-off (3rd-10th) + PHP 20/drop-off (11th-15th)||PHP 30/drop-off||N/A|
|L300/Van||PHP 200/helper (for 1st 2 drop-offs) + PHP 50/drop-off (3rd-10th) 11th-15th drop-offs: Free||PHP 60/drop-off (for first 2 drop-offs) + PHP 30/drop-off (3rd-10th) + PHP 20/drop-off (11th-15th)||PHP 30/drop-off||N/A|
|Closed Van and Closed Van Extra Space||PHP 200 (for 1st 2 drop-offs) + PHP 50/drop-off (3rd-10th) 11th-15th drop-offs: Free||N/A||PHP 100/drop-off||N/A|
|Pickup Truck and Pickup Truck Extra Space||PHP 400 for the whole trip||N/A||PHP 100/drop-off||N/A|
|Reefer Truck||PHP 200 for the whole trip||N/A||PHP 100/drop-off||PHP 700|
|Mini Dump Truck||N/A||N/A||PHP 200/drop-off||N/A|
|6-Wheeler Forward Truck||PHP 400 per extra helper||N/A||PHP 200/drop-off||N/A|
|Long Pickup Truck||PHP 400 for the whole trip||N/A||PHP 200/drop-off||N/A|
|10-Wheeler Wing Van||PHP 400 per extra helper||N/A||PHP 200/drop-off||N/A|
Transportify customers pay an extra wait time fee for every hour or half an hour beyond the first 60 minutes that the driver spends waiting during pick-up or delivery.
|Vehicle Type||Extra Wait Time Fee|
|Extra Wait Time Fee Long Pickup Truck and 10-Wheeler Wing Van||PHP 200 per succeeding hour (or a portion thereof) beyond the free 60-minute wait time|
|Other vehicle types||PHP 50 per succeeding 30 minutes (or a portion thereof) beyond the free 60-minute wait time|
|Transportify Service||Service Fee|
|COD||2.50% of invoice + PHP 80/booking|
|POD||PHP 80 for (1st-3rd drop-offs) / PHP 160 (4th-10th drop-offs) / PHP 200 (11th-15th drop-offs)|
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Yes. Transportify vehicles are available 24/7 for pick-up and delivery on weekends and even during the holidays.
Transportify delivers to and from Metro Manila and most cities and provinces all over Luzon. Its pick-up service coverage includes Metro Manila, North Luzon, Central Luzon, and South Luzon. Delivery service area covers the entire Luzon, including the Bicol region.
To know if Transportify supports pick-up and delivery to your required locations, use the Address Checker tool on its website.
The better courier service to use depends on the size and volume of goods you need to deliver.
For small items that can fit in a motorcycle, your only choice is Lalamove because Transportify has no motorcycles in its vehicle fleet. Other couriers like GrabExpress, Angkas, and Mr. Speedy also offer delivery services via motorcycle.
But for transporting larger and heavier cargoes, Transportify is the better choice because of its greater selection of delivery vans and trucks with a wide range of cargo size and weight capacities. It also covers a wider service area (most of Luzon) than Lalamove, which delivers only within Metro Manila and nearby provinces.
When it comes to delivery fees and additional service fees, Transportify rates are generally cheaper than Lalamove rates.
Transportify also provides a better customer service experience across its different channels. There’s a 24/7 in-app live chat feature you may use anytime you have a delivery issue. Sometimes, a customer support agent will call you to check in on you and your driver, especially during bad traffic conditions. Its customer service team is also quick to respond to inquiries on the Transportify Facebook page.
No. Transportify does not allow the transporting of live animals such as pets (dogs, cats, birds, fish, etc.), pigs, and poultry that require a different special type of delivery vehicle. The online delivery platform can accommodate only non-living things, including pet items like cages, carriers, and crates.
Other prohibited items you can’t deliver via Transportify include cash (regardless of currency), flammable gases and fuels like LPG tanks, fake/counterfeit goods, counterfeit/unregistered medicines, and other illegal and dangerous items.
Transportify can be the best courier for your specific personal or business delivery needs. But, of course, to ensure that you’ll be getting the best service and price, it’s still recommended to compare the features and rates of Transportify versus other delivery service providers in the Philippines.