Years and years ago, looking for delivery or moving services was such a taxing chore. You’d find yourself combing through different telephone directories or even browsing the classified ads sections of countless newspapers. If you were lucky enough, a family relative or a friend would give you a recommendation.
But all of that is a thing of the past now. Thanks to your smartphone, finding a delivery or moving service is just a few taps away. One of the most popular companies in this industry is Lalamove Philippines.
Lalamove can deliver a wide range of items, from documents that you’ve forgotten at home to furniture that you’ll move to a new home. Are you running a restaurant or shop? If you don’t have your very own delivery service, Lalamove can fill that gap with its business solutions.
If you want to know more about how Lalamove can help you, check out this comprehensive guide. This article also covers Lalamove rates, so you can plan your personal transfers accordingly.
What is Lalamove?
Lalamove is an on-demand and scheduled delivery app that connects individuals and businesses to its partner drivers for same-day and door-to-door courier services. This online delivery company[1] operates in several countries across South America and Asia, including the Philippines.
What are the Benefits of Getting Lalamove’s Services?
As expected from a technologically driven delivery service, Lalamove has qualities and features that make life easy. Here are some of the things that may convince you to try its services:
1. Fast Response and Delivery
You can connect with your rider in just a few seconds. However, take into account certain conditions that may affect response time, such as demand, traffic, and distance.
2. Professionally Trained Drivers
To ensure that you’ll receive only high-quality service, Lalamove trains its drivers. Expect that your courier has a thorough knowledge of handling your goods. Other than delivering items, your courier will even help with the heavy lifting.
3. Reliable App
Lalamove’s app can handle different tasks. You can schedule your delivery, make a payment, and even track all your goods using just one app.
Read more: 24 Courier Services in the Philippines You Can Rely On
Where Does Lalamove Operate?
In the Philippines, Lalamove operates in three key regions:
- Greater Manila Area: All of Metro Manila, Bulacan, and CALABARZON, with long-distance trucks reaching anywhere in Luzon
- Cebu: Delivery within Metro Cebu City, including from Carcar to Danao, and can now move items with long-distance trucks to West Cebu (Balamban, Toledo, and Pinamungajan), as far as Daanbantayan to North Cebu and as far South to Santander
- Pampanga: 4-wheel vehicles (MPV, pick-up, and trucks) deliver within all of Pampanga. Trucks can even move items to anywhere in Luzon via long-distance delivery. Motorcycle delivery, on the other hand, can only be done within Angeles, Mabalacat, and San Fernando, Pampanga
Lalamove Delivery Services in the Philippines
Lalamove’s core service is on-demand delivery. This comes in varieties, so you can find a delivery solution that suits a particular need or situation.
Here’s Lalamove’s suite of services:
1. Lalamove Courier Service
Lalamove Philippines is best known for its courier service. It offers a wide variety of vehicle options through its app for the delivery of goods in different shapes and sizes, ranging from small parcels—including valuables like cash and gadgets—to large and bulk items.
Motorcycle
Use the Lalamove app to get small items such as food, groceries, clothing, or documents delivered via a motorcycle. As long as your parcel weighs under 20 kg, a motorcycle rider can send it to your chosen destination.
200 kg Sedan
If you need to deliver something with a weight of up to 200 kg, the sedan is your cheapest four-wheel option. This also makes a great option for delivering delicate items, such as flowers, cakes, vases, and even small appliances. The Lalamove delivery rate for the sedan option starts at ₱100 within Metro Manila.
300 kg MPV
Lalamove also provides delivery van rental services in the Philippines. The smallest and cheapest option among its van rental lineup is the 300 kg MPV, a utility van (e.g., Isuzu Crosswind, Mitsubishi Adventure, Toyota Innova, etc.) that can also deliver large and fragile items such as computers, small to medium appliances, or anything that can be disassembled and kept in the vehicle’s trunk.
600 kg MPV
For transporting larger items such as furniture, Lalamove Philippines offers the 600 kg MPV (e.g., Foton Blizzard, Hyundai Starex, Mitsubishi/Toyota L200, etc.) as a transport option.
1,000 kg Small Truck
Moving to a new home? Need to deliver products in bulk to your customers? You can book a small truck (e.g., Hyundai H100, Mitsubishi L300, Toyota HiAce, etc.) through the Lalamove app.
This trucking service allows you to move bulky furniture and appliances like beds and refrigerators with much ease. If you run a business, you can get a small truck to transport products, supplies, raw materials, and other items.
2,000 kg Medium Truck
The medium truck is one of the biggest vehicle options available on the Lalamove app, making it ideal for lipat bahay, construction supplies, equipment delivery for events, and other heavy-duty delivery needs. Examples of medium trucks for such purposes are Isuzu Elf, JAC Prince, and Mitsubishi Canter.
The truck’s long-distance service can reach as far as La Union, Pangasinan, Nueva Vizcaya, Quirino, and Benguet.
5,000 kg Large Truck
If you need more space for delivering your home furniture, business supplies, and equipment, book a six-wheel truck. The units in this roster can transport heavy items on distances of at least 40 km. The delivery coverage is from Metro Manila to Laguna, Cavite, Batangas, Bulacan, Pampanga, Bataan, Tarlac, Zambales, and Nueva Ecija.
2. Lalamove Purchase Service
What is the Lalamove purchase service, you ask? Lalamove is one of the first courier companies in the Philippines to offer a pabili service as an add-on feature on its app.
Through the Lalamove Purchase Service, you can book a personal shopper who will buy the items you need (worth up to ₱2,000) and then deliver them to you via motorcycle.
3. Lalamove Logistics Services for Businesses
Small businesses in the Philippines that don't have a fleet of vehicles for product delivery can save on logistics costs by using Lalamove's third-party logistics services (also called 3PL).
Similar to personal deliveries, multiple vehicle options are available for business deliveries, including motorcycles, delivery vans, and trucks.
Lalamove's corporate clients can access dedicated customer support through an account manager that assists with logistical concerns.
4. Lalamove Food Delivery Service for Businesses
For restaurants and other food businesses in the Philippines, Lalamove Philippines provides a food delivery service[2] that can bring food to customers within minutes.
When you avail of the food delivery service from Lalamove, the food will be placed in an insulated box (with no additional fee) to keep it hot and fresh. Lalamove's partner drivers are trained to keep food items safe from contamination from the moment they're picked up until they're delivered.
Although offered by the same company, this particular service is different from LalaFood, which ceased operations in the Philippines in February 2021.
On the other hand, Lalamove's current food delivery service is integrated into the Lalamove app and can be used by online sellers who need to send food products to their customers.
Other Lalamove Services and App Features
Aside from knowing the core services of Lalamove Philippines, it also helps to familiarize yourself with its different add-on services and app features. That way, you can get the most out of this delivery platform.
Multi-Stop Deliveries
If you sell products online, it can be tedious and time-consuming to make multiple bookings for a number of deliveries. With Lalamove, online merchants can book deliveries to a maximum of 20 locations. This Lalamove app feature saves time and money on delivery fees.
Queuing Service
Through Lalamove’s queueing service, you can have a driver line up at an establishment to pick up, deliver, or process an item.
Small business owners can also benefit from this add-on service. Simply book a driver and have them stand in line at your preferred bank to deposit cash payments collected from your customers to your bank account.
Driver Carries and Additional Assistant Services
Use this additional Lalamove delivery service when transporting large and heavy items such as furniture, appliances, or office equipment. For delivery of items of up to 50 kg, the Driver Carries feature would suffice. For heavier items, you have to book an additional assistant to help load, unload, and carry your goods.
Lalamove In-App Chat
Through the Lalamove app's built-in chat feature, users can contact the driver. You can send messages regarding delivery notes, changes, or questions before the item's picked up until it's delivered.
Lalamove Cash on Delivery Service
Lalamove’s cash on delivery service makes it easy for online businesses to collect cash payments and for customers to pay for their purchases.
There are three ways to use the COD service:
- Multi-Stop and Cash Handling - Sellers book a Lalamove driver who will go to multiple customers. The driver delivers orders and collects payments from each customer and then returns to the seller to remit the payment and collect the delivery fee.
- Queueing Service and Cash Handling - This Lalamove cash on delivery service is similar to the Multi-Stop and Cash Handling technique. But instead of remitting collected payments directly to the seller, the driver goes to the seller's preferred bank to deposit the money.
- Pabili Service - Sellers book a Lalamove Purchase Service and gives the order to the driver who will then pay for the goods on behalf of the customer. The driver delivers the order and collects the payment from the customer.
Lalamove Wallet
Lalamove also has an e-wallet function integrated into its delivery app. Users can make cashless payments safely and conveniently through the Lalamove Wallet, which works just like GrabPay. The digital wallet can be topped up with at least ₱300 using a credit or debit card or GCash.
It’s recommended that you use this feature, especially if you want to minimize personal contact with other people. Because this feature allows you to give exact payment, you won’t have to scramble for smaller bills just in case the driver has no change.
Read more: JRS Express in the Philippines: Guide to JRS Delivery Services, Rates, and More
How Does the Lalamove App Work?
The Lalamove app is easy to use even for first-timers. Here's how to book a Lalamove service through the app:
How to Use Lalamove App for Booking a Delivery
- Download the Lalamove app from Play Store or App Store[3] or go to the web app at web.lalamove.com.
- Open the app and register for a Lalamove account.
- Pick a vehicle type (motorcycle/MPV/small truck/medium truck/large truck) for your delivery needs.
- Set your pickup and delivery locations. Make sure to provide the correct delivery and contact information.
- Optional: Choose any additional services you’d like to avail of.
- Select whether you want to book a delivery later (Later) or immediately (Now).
- Provide your booking details.
- Choose your preferred payment method (Lalamove e-wallet/cash).
- Tap the Place Order button to confirm your delivery request.
- Wait for the Lalamove app to match a partner driver with you. The driver will come to your location to pick up the item/s. You may track the location of your driver in real-time through the Lalamove app.
How to Use Lalamove App for Booking a Pabili Request
- Download the Lalamove app from Play Store or App Store or go to the web app at web.lalamove.com.
- Open the app and register for a Lalamove account.
- Select "Motorcycle" from the vehicle options.
- Under the Additional Services section, select Purchase Service.
- Set your pickup and delivery locations. Use the store or establishment’s address as the pickup point and your current location as the destination.
- Select whether you want to book a delivery later (Later) or immediately (Now).
- Provide your booking details.
- Tap the Place Order button to confirm your pabili request.
- Wait for the Lalamove app to match a partner driver with you. The driver will go to the pickup location to buy the item/s for you. You may track the location of your driver in real-time through the Lalamove app.
Lalamove Rates in the Philippines 2023
Just how much are Lalamove's delivery rates now? Check out the tables below to know the Lalamove shipping rates per km, for COD, and more.
Lalamove Delivery Rates
Lalamove Philippines charges a base fare plus a fixed fee per kilometer for delivery services.[4] Specific Lalamove shipping rates depend on the vehicle type used and the distance from the pickup to the drop-off location.
Lalamove Rates for Additional Services
For every additional service you use in a booking, a corresponding amount will be added to your total Lalamove delivery cost.
Lalamove Extra Fees and Charges
You'll also incur additional fees when you avail of the Lalamove delivery service during after-hours (10 p.m. to 6 a.m.) and/or a holiday. A waiting time charge also applies when you make the driver wait from arriving at your location to starting the trip.
Read more: International Shipping to the Philippines? Best Options When Shopping from Global Online Stores
Lalamove Philippines FAQs
Got questions about Lalamove’s services? This section addresses some of the most common queries from customers.
1. Is Lalamove 24/7?
Yes, Lalamove Philippines operates 24 hours a day, seven days a week, including holidays. Thus, it can accommodate urgent deliveries at any time.
2. Which is cheaper: Lalamove or Grab?
Based on reviews posted online, Lalamove’s rates are usually cheaper than GrabExpress both for short and long-distance deliveries via motorcycle.
Of course, the actual pricing of these two delivery companies might be different in your case. Factors aside from delivery distance—such as additional services availed, delivery time, and vehicle type—can affect delivery fees.
3. Which is cheaper: Lalamove or Mr. Speedy?
For motorcycle delivery service, Borzo Philippines (formerly Mr. Speedy) charges ₱60 base fare plus ₱7.50 per succeeding km, while Lalamove charges ₱49 base fare plus ₱6 for the first 5 km. If you do the math, the Lalamove delivery service is cheaper than that of Borzo.
4. Who pays for Lalamove delivery?
It doesn’t matter whether the sender or receiver pays for the Lalamove delivery service. The sender may pay upon pickup, or the receiver pays upon delivery.
Usually, the receiver of the package is the one who pays for the Lalamove delivery fee. This makes sense because the payment is made after the service has been completed.
5. Can Lalamove deliver pets?
No. Lalamove Philippines doesn’t transport animals or even humans. Other things Lalamove can’t deliver include illegal or hazardous items such as firearms, sharp or flammable objects, and chemicals.
6. Is there a maximum number of orders?
There is no maximum number of orders per day, week, or even month. According to Lalamove, you may place as many orders as you want every day.
7. Can I edit my order?
Yes, but you may change only the drop-off location.
8. Can I cancel my order?
You can cancel your order if it isn’t matched with a driver yet.
For immediate orders that have been already matched with a driver, you can cancel your order up to 5 minutes after the match. In case of scheduled orders, you can cancel up to 45 minutes before the scheduled pick-up time after the match.
Cancellation fees apply. If you cancel the delivery despite the driver’s confirmation of your order, 50% of the order fee will be charged to you. The same charge applies if you cancel the delivery when the driver is on their way or they’ve already reached the location.
Final Thoughts
It’s amazing how technology has changed the delivery and logistics industry. Gone are the days when you'd have to wait for hours and even days before you get your parcel delivered.
Lalamove, together with its contemporaries, is indeed revolutionary, not only because of its personal delivery services but also its solutions for small business owners.
If you want to learn more about how Lalamove works, download the app now and start exploring its features. You can also avail of exclusive discounts on Lalamove rates via the app.
DISCLAIMER: This article was created in partnership with Lalamove. While we are financially compensated for this collaboration, we ensure to maintain our editorial integrity to provide you with the best recommendations that can help you make smarter financial decisions.
Sources:
- [1] Lalamove official website
- [2] Lalamove Food Delivery for Businesses
- [3] Official Lalamove mobile app - Google Play | App Store
- [4] Lalamove Delivery Pricing & Rates
Back to Blog 
