J&T Express Guide to Shipping and Tracking Packages in the Philippines

Published: October 23, 2020 | Updated: November 5, 2020 | Posted by: Venus Zoleta | Personal Finance


J&T Express Guide for Online Sellers and Shoppers

The logistics market in the Philippines is seen to grow throughout and beyond the pandemic[1], thanks to the surge in e-commerce transactions during the lockdown. Joining the logistics industry and competing with the likes of LBC Express and JRS Express is a new player in the logistics business: J&T Express.

The courier service has already gained much attention in traditional and social media even if it was only launched in the Philippines in 2019. J&T Express is also a familiar brand among online sellers and buyers. If you often buy from Shopee, you likely have received some of your packages through this up-and-coming shipping service.

Whether you need a courier for sending items to your customers or loved ones, J&T Express has got your shipping needs covered. Here’s a guide on how to use J&T Express for package delivery in the Philippines.

What is J&T Express?

J&T Express is an e-commerce express delivery company that operates in the Philippines, Malaysia, Vietnam, Thailand, and Indonesia (where it was founded in 2015). Serving mostly small and medium enterprises (SMEs) and online businesses, this Southeast Asian logistics provider gives online sellers the option to ship packages using either J&T Express boxes or their own packaging.

How J&T Express Works

As a logistics provider, J&T Express works just like any courier service in the Philippines. However, what sets it apart from other delivery companies is its wide range of features that help ensure reliable, secure, and on-time deliveries.

J&T Express Delivery Features

  • Nationwide coverage with over 400 J&T Express branches and warehouses
  • 24/7 and 365-day operation in a year
  • 4-Service Platforms for shipping and tracking packages: J&T Express website, mobile app, social media[2], and 24/7 customer service hotline (02) 8911-1888
  • 24/7 CCTV monitoring for package security
  • GPS tracking system for monitoring delivery trucks
  • Real-time tracking system
  • VIP Platform (self-service dashboard that enables online sellers to manage transactions and speed up the J&T Express delivery process)
  • Claims system that provides compensation for lost or damaged package

Related:

J&T Express Delivery Process

You have two options for shipping through J&T Express. Either you visit a branch to drop off your packages or have them picked up from your home.

How to Send Packages Through J&T Express Branches

  1. Fill out the drop off form on the J&T Express Philippines website[3] or mobile app.
  2. Click the Order button.
  3. Go to the nearest J&T Express branch.
  4. Present the barcode generated during your drop off booking.
  5. Give the packages for delivery to the staff.
  6. Pay the shipping fee.

How to Book J&T Express Pickup Service

To arrange for the pickup of your package, you may book through the J&T Express website, mobile app, 24/7 customer service hotline, or contact number of the nearest branch[4]. The J&T Express pickup service is free of charge.

J&T Express Rates 2020

J&T Express Philippines charges shipping fees based on the distance between the origin and destination of the package and its weight. You can compute the shipping cost for your particular delivery using the calculator on the J&T Express website[5].

For packages weighing 6kg or less, you may refer to the tables below.

J&T Express Shipping Rates from Metro Manila

Destination500g and below500g – 1kg1 kg – 3kg3kg – 4 kg4kg – 5kg5kg – 6kg
Metro ManilaPHP 85PHP 115PHP 155PHP 225PHP 305PHP 455
LuzonPHP 95PHP 165PHP 190PHP 280PHP 370PHP 465
VisayasPHP 100PHP 180PHP 200PHP 300PHP 400PHP 500
MindanaoPHP 105PHP 195PHP 220PHP 330PHP 440PHP 550
IslandPHP 115PHP 205PHP 230PHP 340PHP 450PHP 560

J&T Express Shipping Rates from Luzon

Destination500g and below500g – 1kg1 kg – 3kg3kg – 4 kg4kg – 5kg5kg – 6kg
LuzonPHP 85PHP 115PHP 155PHP 225PHP 305PHP 455
Metro ManilaPHP 95PHP 165PHP 190PHP 280PHP 370PHP 465
VisayasPHP 100PHP 180PHP 200PHP 300PHP 400PHP 500
MindanaoPHP 105PHP 195PHP 220PHP 330PHP 440PHP 550
IslandPHP 115PHP 205PHP 230PHP 340PHP 450PHP 560

J&T Express Shipping Rates from Visayas

Destination500g and below500g – 1kg1 kg – 3kg3kg – 4 kg4kg – 5kg5kg – 6kg
VisayasPHP 85PHP 115PHP 155PHP 225PHP 305PHP 455
Metro ManilaPHP100PHP180PHP 200PHP 300PHP400PHP 500
LuzonPHP 100PHP 180PHP 200PHP 300PHP 400PHP 500
MindanaoPHP 105PHP 175PHP 200PHP 290PHP 380PHP 475
IslandPHP 115PHP 185PHP 210PHP 300PHP 390PHP 485

J&T Express Shipping Rates from Mindanao

Destination500g and below500g – 1kg1 kg – 3kg3kg – 4 kg4kg – 5kg5kg – 6kg
MindanaoPHP 85PHP 115PHP 155PHP 225PHP 305PHP 455
LuzonPHP 105PHP 195PHP 215PHP 325PHP 435PHP 545
Metro ManilaPHP 105PHP 195PHP 215PHP 325PHP 435PHP 545
VisayasPHP 105PHP 175PHP 195PHP 285PHP 375PHP 470
IslandPHP 115PHP 205PHP 230PHP 340PHP 450PHP 560

J&T Express Shipping Rates from an Island

Destination500g and below500g – 1kg1 kg – 3kg3kg – 4 kg4kg – 5kg5kg – 6kg
IslandPHP 115PHP 205PHP 230PHP 340PHP 450PHP 560
Metro ManilaPHP 115PHP 205PHP 230PHP 340PHP 450PHP 560
LuzonPHP 115PHP 205PHP 230PHP 340PHP 450PHP 560
VisayasPHP 115PHP 185PHP 210PHP 300PHP 390PHP 485
MindanaoPHP 115PHP 205PHP 230PHP 340PHP 450PHP 560

Prices of J&T Express Boxes

If you prefer to use J&T boxes for shipping parcels, you may purchase them separately from the shipping fees at any branch. J&T Express box rates are charged based on the box size and weight capacity.

Box SizeDimensionsWeight CapacityPrice
Extra Small30 x 24 x 15cm3kg – 4 kgPHP 30
Small36 x 27 x 18cm4kg – 5kgPHP 40
Medium46 x 30 x 23cm6kg – 9kgPHP 50
Large60 x 36 x 32cm10kg – 12kgPHP 80

J&T Express Tracking

It’s easy to monitor the status of your J&T package in real-time. Here’s how.

  1. Go to the Trace & Track page[6] of the J&T Express Philippines website or mobile app.
  2. Get your tracking number, which consists of 12 digits and starts with number 9 and 7. If you’re the sender, find the tracking number on your waybill below the barcode. If you’re the receiver, ask the sender to give the tracking number to you.
  3. Enter your tracking number and hit the Search button. Your package status will be displayed.

Alternatively, you may call the 24/7 customer service hotline 8911-1888 to inquire about the status of your J&T Express delivery.

FAQs on J&T Express

1. How can I find J&T Express branches near me?

Locate the nearest J&T branch through the J&T Express Philippines website[7]. Simply enter your province and city/municipality or select from the dropdown menu.

2. What are the office hours of J&T Express?

J&T Express branches are open daily and even on weekends and holidays from 8:30 a.m. to 5:30 p.m.

3. Does J&T deliver on weekends?

Yes. J&T Express delivers on Saturdays and Sundays, and even on holidays.

4. How do I get a J&T pouch?

You can get J&T Express plastic pouches for free at any J&T branch. Choose from four available sizes: A2, A3, A4 and envelope-sized.

5. Does J&T have a weight limit on packages?

Yes. You can send only up to 50kg of package. For express shipping, items that are 1.5m long on one side cannot be shipped.

6. How many days does it take J&T Express to ship packages?

J&T Express delivery days take from one to eight days depending on where the package is shipped from and where it will be delivered.

Here’s the regular J&T Express shipping schedule:

OriginDestinationShipping Days
Metro ManilaMetro Manila1 to 2 days
Metro ManilaLuzon1 to 2 days
Metro ManilaVisayas3 to 4 days
Metro ManilaMindanao3 to 4 days
Metro ManilaIsland5 to 6 days
LuzonMetro Manila5 to 6 days
LuzonLuzon1 to 2 days
LuzonVisayas3 to 4 days
LuzonMindanao3 to 4 days
LuzonIsland5 to 6 days
VisayasMetro Manila5 to 6 days
VisayasLuzon5 to 6 days
VisayasVisayas1 to 2 days
VisayasMindanao3 to 4 days
VisayasIsland5 to 6 days
MindanaoMetro Manila3 to 4 days
MindanaoLuzon3 to 4 days
MindanaoVisayas5 to 6 days
MindanaoMindanao1 to 2 days
MindanaoIsland5 to 6 days
IslandMetro Manila5 to 6 days
IslandLuzon5 to 6 days
IslandVisayas5 to 6 days
IslandMindanao5 to 6 days
IslandIsland7 to 8 days

7. Does J&T have COD?

Yes, J&T Express accepts cash on delivery (COD) as a payment method.

Final Thoughts

J&T Express is an affordable, secure, and reliable alternative for shipping items anywhere in the Philippines, especially when you need fast delivery. Should you encounter any delivery issue, contact the company through its customer service hotline and online channels.

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