J&T Express Guide to Shipping and Tracking Packages in the Philippines
By: Venus Zoleta
Published on: October 23, 2020 . Last updated: December 22, 2020 Category: Personal Finance
The logistics market in the Philippines is seen to grow throughout and beyond the pandemic[1], thanks to the surge in e-commerce transactions during the lockdown. Joining the logistics industry and competing with the likes of LBC Express and JRS Express is a new player in the logistics business: J&T Express.
The courier service has already gained much attention in traditional and social media even if it was only launched in the Philippines in 2019. J&T Express is also a familiar brand among online sellers and buyers. If you often buy from Shopee, you likely have received some of your packages through this up-and-coming shipping service.
Whether you need a courier for sending items to your customers or loved ones, J&T Express has got your shipping needs covered. Here’s a guide on how to use J&T Express for package delivery in the Philippines.
Table of Contents
What is J&T Express?
J&T Express is an e-commerce express delivery company that operates in the Philippines, Malaysia, Vietnam, Thailand, and Indonesia (where it was founded in 2015). Serving mostly small and medium enterprises (SMEs) and online businesses, this Southeast Asian logistics provider gives online sellers the option to ship packages using either J&T Express boxes or their own packaging.
How J&T Express Works
As a logistics provider, J&T Express works just like any courier service in the Philippines. However, what sets it apart from other delivery companies is its wide range of features that help ensure reliable, secure, and on-time deliveries.
J&T Express Delivery Features
- Nationwide coverage with over 400 J&T Express branches and warehouses
- 24/7 and 365-day operation in a year
- 4-Service Platforms for shipping and tracking packages: J&T Express website, mobile app, social media[2], and 24/7 customer service hotline (02) 8911-1888
- 24/7 CCTV monitoring for package security
- GPS tracking system for monitoring delivery trucks
- Real-time tracking system
- VIP Platform (self-service dashboard that enables online sellers to manage transactions and speed up the J&T Express delivery process)
- Claims system that provides compensation for lost or damaged package
Related: Guide to JRS Express Services, Rates, and More
J&T Express Delivery Process
You have two options for shipping through J&T Express. Either you visit a branch to drop off your packages or have them picked up from your home.
How to Send Packages Through J&T Express Branches
- Fill out the drop off form on the J&T Express Philippines website[3] or mobile app.
- Click the Order button.
- Go to the nearest J&T Express branch.
- Present the barcode generated during your drop off booking.
- Give the packages for delivery to the staff.
- Pay the shipping fee.
How to Book J&T Express Pickup Service
To arrange for the pickup of your package, you may book through the J&T Express website, mobile app, 24/7 customer service hotline, or contact number of the nearest branch[4]. The J&T Express pickup service is free of charge.
J&T Express Rates 2020
J&T Express Philippines charges shipping fees based on the distance between the origin and destination of the package and its weight. You can compute the shipping cost for your particular delivery using the calculator on the J&T Express website[5].
For packages weighing 6kg or less, you may refer to the tables below.
J&T Express Shipping Rates from Metro Manila
| Destination | 500g and below | 500g – 1kg | 1 kg – 3kg | 3kg – 4 kg | 4kg – 5kg | 5kg – 6kg |
|---|---|---|---|---|---|---|
| Metro Manila | PHP 85 | PHP 115 | PHP 155 | PHP 225 | PHP 305 | PHP 455 |
| Luzon | PHP 95 | PHP 165 | PHP 190 | PHP 280 | PHP 370 | PHP 465 |
| Visayas | PHP 100 | PHP 180 | PHP 200 | PHP 300 | PHP 400 | PHP 500 |
| Mindanao | PHP 105 | PHP 195 | PHP 220 | PHP 330 | PHP 440 | PHP 550 |
| Island | PHP 115 | PHP 205 | PHP 230 | PHP 340 | PHP 450 | PHP 560 |
J&T Express Shipping Rates from Luzon
| Destination | 500g and below | 500g – 1kg | 1 kg – 3kg | 3kg – 4 kg | 4kg – 5kg | 5kg – 6kg |
|---|---|---|---|---|---|---|
| Luzon | PHP 85 | PHP 115 | PHP 155 | PHP 225 | PHP 305 | PHP 455 |
| Metro Manila | PHP 95 | PHP 165 | PHP 190 | PHP 280 | PHP 370 | PHP 465 |
| Visayas | PHP 100 | PHP 180 | PHP 200 | PHP 300 | PHP 400 | PHP 500 |
| Mindanao | PHP 105 | PHP 195 | PHP 220 | PHP 330 | PHP 440 | PHP 550 |
| Island | PHP 115 | PHP 205 | PHP 230 | PHP 340 | PHP 450 | PHP 560 |
J&T Express Shipping Rates from Visayas
| Destination | 500g and below | 500g – 1kg | 1 kg – 3kg | 3kg – 4 kg | 4kg – 5kg | 5kg – 6kg |
|---|---|---|---|---|---|---|
| Visayas | PHP 85 | PHP 115 | PHP 155 | PHP 225 | PHP 305 | PHP 455 |
| Metro Manila | PHP100 | PHP180 | PHP 200 | PHP 300 | PHP400 | PHP 500 |
| Luzon | PHP 100 | PHP 180 | PHP 200 | PHP 300 | PHP 400 | PHP 500 |
| Mindanao | PHP 105 | PHP 175 | PHP 200 | PHP 290 | PHP 380 | PHP 475 |
| Island | PHP 115 | PHP 185 | PHP 210 | PHP 300 | PHP 390 | PHP 485 |
J&T Express Shipping Rates from Mindanao
| Destination | 500g and below | 500g – 1kg | 1 kg – 3kg | 3kg – 4 kg | 4kg – 5kg | 5kg – 6kg |
|---|---|---|---|---|---|---|
| Mindanao | PHP 85 | PHP 115 | PHP 155 | PHP 225 | PHP 305 | PHP 455 |
| Luzon | PHP 105 | PHP 195 | PHP 215 | PHP 325 | PHP 435 | PHP 545 |
| Metro Manila | PHP 105 | PHP 195 | PHP 215 | PHP 325 | PHP 435 | PHP 545 |
| Visayas | PHP 105 | PHP 175 | PHP 195 | PHP 285 | PHP 375 | PHP 470 |
| Island | PHP 115 | PHP 205 | PHP 230 | PHP 340 | PHP 450 | PHP 560 |
J&T Express Shipping Rates from an Island
| Destination | 500g and below | 500g – 1kg | 1 kg – 3kg | 3kg – 4 kg | 4kg – 5kg | 5kg – 6kg |
|---|---|---|---|---|---|---|
| Island | PHP 115 | PHP 205 | PHP 230 | PHP 340 | PHP 450 | PHP 560 |
| Metro Manila | PHP 115 | PHP 205 | PHP 230 | PHP 340 | PHP 450 | PHP 560 |
| Luzon | PHP 115 | PHP 205 | PHP 230 | PHP 340 | PHP 450 | PHP 560 |
| Visayas | PHP 115 | PHP 185 | PHP 210 | PHP 300 | PHP 390 | PHP 485 |
| Mindanao | PHP 115 | PHP 205 | PHP 230 | PHP 340 | PHP 450 | PHP 560 |
Prices of J&T Express Boxes
If you prefer to use J&T boxes for shipping parcels, you may purchase them separately from the shipping fees at any branch. J&T Express box rates are charged based on the box size and weight capacity.
| Box Size | Dimensions | Weight Capacity | Price |
|---|---|---|---|
| Extra Small | 30 x 24 x 15cm | 3kg – 4 kg | PHP 30 |
| Small | 36 x 27 x 18cm | 4kg – 5kg | PHP 40 |
| Medium | 46 x 30 x 23cm | 6kg – 9kg | PHP 50 |
| Large | 60 x 36 x 32cm | 10kg – 12kg | PHP 80 |
J&T Express Tracking
It’s easy to monitor the status of your J&T package in real-time. Here’s how.
- Go to the Trace & Track page[6] of the J&T Express Philippines website or mobile app.
- Get your tracking number, which consists of 12 digits and starts with number 9 and 7. If you’re the sender, find the tracking number on your waybill below the barcode. If you’re the receiver, ask the sender to give the tracking number to you.
- Enter your tracking number and hit the Search button. Your package status will be displayed.
Alternatively, you may call the 24/7 customer service hotline 8911-1888 to inquire about the status of your J&T Express delivery.
FAQs on J&T Express
1. How can I find J&T Express branches near me?
Locate the nearest J&T branch through the J&T Express Philippines website[7]. Simply enter your province and city/municipality or select from the dropdown menu.
2. What are the office hours of J&T Express?
J&T Express branches are open daily and even on weekends and holidays from 8:30 a.m. to 5:30 p.m.
3. Does J&T deliver on weekends?
Yes. J&T Express delivers on Saturdays and Sundays, and even on holidays.
4. How do I get a J&T pouch?
You can get J&T Express plastic pouches for free at any J&T branch. Choose from four available sizes: A2, A3, A4 and envelope-sized.
5. Does J&T have a weight limit on packages?
Yes. You can send only up to 50kg of package. For express shipping, items that are 1.5m long on one side cannot be shipped.
6. How many days does it take J&T Express to ship packages?
J&T Express delivery days take from one to eight days depending on where the package is shipped from and where it will be delivered.
Here’s the regular J&T Express shipping schedule:
| Origin | Destination | Shipping Days |
|---|---|---|
| Metro Manila | Metro Manila | 1 to 2 days |
| Metro Manila | Luzon | 1 to 2 days |
| Metro Manila | Visayas | 3 to 4 days |
| Metro Manila | Mindanao | 3 to 4 days |
| Metro Manila | Island | 5 to 6 days |
| Luzon | Metro Manila | 5 to 6 days |
| Luzon | Luzon | 1 to 2 days |
| Luzon | Visayas | 3 to 4 days |
| Luzon | Mindanao | 3 to 4 days |
| Luzon | Island | 5 to 6 days |
| Visayas | Metro Manila | 5 to 6 days |
| Visayas | Luzon | 5 to 6 days |
| Visayas | Visayas | 1 to 2 days |
| Visayas | Mindanao | 3 to 4 days |
| Visayas | Island | 5 to 6 days |
| Mindanao | Metro Manila | 3 to 4 days |
| Mindanao | Luzon | 3 to 4 days |
| Mindanao | Visayas | 5 to 6 days |
| Mindanao | Mindanao | 1 to 2 days |
| Mindanao | Island | 5 to 6 days |
| Island | Metro Manila | 5 to 6 days |
| Island | Luzon | 5 to 6 days |
| Island | Visayas | 5 to 6 days |
| Island | Mindanao | 5 to 6 days |
| Island | Island | 7 to 8 days |
7. Does J&T have COD?
Yes, J&T Express accepts cash on delivery (COD) as a payment method.
Back to the main article: 20 Courier Services in the Philippines You Can Rely On
Final Thoughts
J&T Express is an affordable, secure, and reliable alternative for shipping items anywhere in the Philippines, especially when you need fast delivery. Should you encounter any delivery issue, contact the company through its customer service hotline and online channels.
Sources:
- [1] Surge in e-commerce boosts logistics, warehousing firms (Manila Bulletin, 2020)
- [2] J&T Express Philippines website, mobile app (App Store | Google Play Store), Facebook page, and Twitter account
- [3] J&T Express Drop Off Form
- [4] J&T Express Pickup Service booking page | Branch contact numbers
- [5] J&T Express Shipping Rates Calculator
- [6] J&T Express Trace & Track page
- [7] J&T Express Philippines Branch Locator
Venus is the Head of Content at Moneymax, with over 15 years of combined experience in digital marketing, corporate communications, PR, and journalism. She invests in stocks, mutual funds, VUL, and Pag-IBIG MP2. Outside of work, she’s crazy about cats and Korean dramas. Follow Venus on LinkedIn.
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