February 4, 2020 | Posted by: Venus Zoleta | Personal Finance
February 4, 2020
Smart Padala is one of the leading and most recognizable names in the Philippine money remittance industry. Even non-customers are probably familiar with the brand without getting a glimpse of its TV ads before.
You may have come across its banners in your neighborhood store and practically everywhere. And you won’t even have to wonder what it does—the brand name alone tells what its business is all about. In local parlance, “padala” usually refers to the money sent to loved ones in the Philippines.
You may know what the service is for, but do you know how it works? Before you avail of its service, learn more about how to use this remittance service. Here’s a beginner’s guide to help you get started.
Smart Padala is a mobile remittance brand under PayMaya Philippines, Inc. that offers a range of financial services, including domestic and international money transfer, bills payment, and prepaid reloading.
With more than 27,000 partner outlets nationwide, Smart Padala by PayMaya is considered the largest domestic remittance network in the Philippines. It reaches even far-flung areas, making affordable and convenient remittance services available to Filipinos who don’t have access to traditional banking products.
Only one valid ID is required for sending and receiving money. For those who will claim money, they also need to provide the reference number of the remittance transaction aside from presenting their valid ID.
Smart Padala agents accept any of the following valid IDs, as long as they are unexpired and photo-bearing:
For faster and safer transactions, Smart Padala encourages customers to complete the KYC (Know Your Customer) process. The KYC is a requirement by the Bangko Sentral ng Pilipinas for financial services providers in the Philippines to verify the identity of their users.
You can undergo the KYC process on your next send/receive money transaction with an authorized agent. Simply fill out a transaction slip, present your valid ID, and have your photo taken by the agent.
Completing the KYC process provides several benefits to users. First, it protects you against scams. It allows receiving the reference number immediately upon sending money. Being a registered user also entitles one to exclusive promos  from Smart Padala.
Like other remittance centers in the Philippines, the company charges a service fee only to customers who send money. Recipients don’t pay any fee for claiming a remittance.
Here’s the updated list of Smart Padala fees (accurate as of February 2020):
|Remittance Amount||Service Fee|
|PHP 1 – PHP 1,000||PHP 30|
|PHP 1,001 – PHP 1,500||PHP 45|
|PHP 1,501 – PHP 2,000||PHP 60|
|PHP 2,001 – PHP 2,500||PHP 75|
|PHP 2,501 – PHP 3,000||PHP 90|
|PHP 3,001 – PHP 3,500||PHP 105|
|PHP 3,501 – PHP 4,000||PHP 120|
|PHP 4,001 – PHP 4,500||PHP 135|
|PHP 4,501 – PHP 5,000||PHP 150|
|PHP 5,001 – PHP 49,500.01||Plus PHP 15 per additional PHP 500 remittance amount|
|PHP 50,000 and above||PHP 1,500|
You can quickly compute the service fee using the Smart Padala Fee Calculator . Just enter the amount you’ll send and click the Calculate button. The online calculator will automatically generate the corresponding remittance fee.
Visit their website to find the nearest agent branch. Simply type your location, and the list of stores and their addresses within your area will be displayed.
Once you’re at the agent location, fill out a transaction slip and present your valid ID.
To ensure that your remittance goes to your intended recipient, write down the recipient’s name and mobile number correctly.
Hand the accomplished transaction slip, remittance, and service fee payment to the agent.
After the agent has completed processing your transaction, the slip will be returned to you. Double-check the information on the transaction slip. If it’s good, sign it.
You and your recipient will receive a text message with a reference number to confirm your successful transaction.
Remittance sent through Smart Padala is valid for 150 days only, so claim the money immediately within that period to avoid issues with the remittance.
Fill out a transaction slip and present your valid ID. For a hassle-free transaction, make sure to write down the correct reference number you received via SMS.
If you haven’t received any reference number or you accidentally deleted the text message, don’t worry. You can retrieve it by sending CHECK<space>PADALA to 8890 if you’re a Smart or TNT subscriber.
If you’re a Globe subscriber, get your reference number by calling the Smart Padala hotline number: (02) 845-7777.
The agent needs to see the text confirmation to verify that you’re the legitimate recipient. So be sure to bring your mobile phone when claiming a remittance.
After processing your transaction, the agent will hand you the money and transaction slip. Sign the slip and check if you received the correct amount.
Depending on Smart Padala’s overseas remittance partner, sending money can be done either online or through the nearest physical branch.
Here’s the list of Smart Padala international partners (as of February 2020):
|Country||International Partner||Remittance Method|
|Hong Kong||Smart Pinoy Center||Over the counter at Shop 109 World Wide House Plaza, 20 Des Veoux Road, Central, Hong Kong|
|Japan||Send money online|
|Australia/Canada/Hong Kong/Japan/Kuwait/Malaysia/Qatar/Philippines/Saudi Arabia/Singapore/Taiwan/UAE/US||Coins.ph||Any Western Union agent location or through the Western Union website of your host country|
|Australia||Rocket Remit||Send money by SMS or online|
|Qatar||Ooredoo||Send money online|
|Saudi Arabia||Quick Pay||Over the counter at any Quick Pay branch |
|Switzerland||PostFinance||Send money online|
|UK||Lycaremit||Send money online|
|Canada||QicSEND||Send money online|
The specific steps to transfer money to the Philippines from abroad vary depending on whether you’ll do it online or through an agent’s physical outlet. Just follow the instructions on their respective websites.
How to send international remittance online
After the successful processing of your request, your recipient can receive your remittance via cash pick-up at a Smart Padala partner outlet.
How to send international remittance through an overseas agent location
Smart Padala’s Bills Payment service works like traditional bills payment centers in the Philippines. To pay your bills, just bring your billing statement to the nearest partner outlet that accept bills payment and give your payment before your due date.
Smart Padala accepts payments to the following billers:
Want to earn extra income as a Smart Padala agent? You can make as much as PHP 50,000 per month by providing remittance, bills payment, and prepaid mobile reloading services in your neighborhood.
This entrepreneurship opportunity is available only to small business owners with a physical store. Meaning, you should have a sari-sari store, cellphone repair shop, mini convenience store, or any business establishment where customers can transact with you.
Starting a Smart Padala business also requires a capital of PHP 5,000 to PHP 10,000, a mobile phone (a basic unit will do), and a Smart SIM card. No processing fee or franchise fee is required for those who wish to open their own remittance center.
To apply as an agent, you need to submit certain documents, depending on how your business is registered.
If you own a small sari-sari store or any business that doesn’t require a DTI registration, here are the required documents for your Smart Padala agent application:
The application process to become an agent is easy. Just follow these simple steps:
Got any issue with sending or claiming your remittance? Call the Smart Padala hotline at 15177 (for SMART and TNT subscribers) or (02) 845-7777 (for Globe subscribers).
Problems such as failure to transmit remittances or an agent’s refusal to release the money are common in any remittance center. To avoid any setback, make sure to fill out every transaction slip with complete and correct details. Your name and signature on the transaction slip should match with the information on the valid ID you present to the Smart Padala agent.