Smart Padala Guide for New Users and Agents in the Philippines

February 4, 2020 | Posted by: Venus Zoleta | Personal Finance

February 4, 2020

Smart Padala Guide for New Users and Agents in the Philippines | Moneymax

Smart Padala is one of the leading and most recognizable names in the Philippine money remittance industry. Even non-customers are probably familiar with the brand without getting a glimpse of its TV ads before.

You may have come across its banners in your neighborhood store and practically everywhere. And you won’t even have to wonder what it does—the brand name alone tells what its business is all about. In local parlance, “padala” usually refers to the money sent to loved ones in the Philippines.

You may know what the service is for, but do you know how it works? Before you avail of its service, learn more about how to use this remittance service. Here’s a beginner’s guide to help you get started.

What is Smart Padala?

Smart Padala Guide

Smart Padala is a mobile remittance brand under PayMaya Philippines, Inc. that offers a range of financial services, including domestic and international money transfer, bills payment, and prepaid reloading.

With more than 27,000 partner outlets nationwide, Smart Padala by PayMaya is considered the largest domestic remittance network in the Philippines. It reaches even far-flung areas, making affordable and convenient remittance services available to Filipinos who don’t have access to traditional banking products.

Related: How to Use Paymaya App: A Complete Guide for Newbies

Smart Padala Requirements for Remittance

Only one valid ID is required for sending and receiving money. For those who will claim money, they also need to provide the reference number of the remittance transaction aside from presenting their valid ID.

Smart Padala agents accept any of the following valid IDs, as long as they are unexpired and photo-bearing:

  • Government-issued IDs (UMID/GSIS eCard, passport, driver’s license, NBI Clearance, Police Clearance, Postal ID, TIN card, PhilHealth ID, etc.)
  • Barangay Certification/Barangay Clearance
  • Company ID

Related: Valid IDs in the Philippines You Need to Have

How to Register with Smart Padala

For faster and safer transactions, Smart Padala encourages customers to complete the KYC (Know Your Customer) process. The KYC is a requirement by the Bangko Sentral ng Pilipinas for financial services providers in the Philippines to verify the identity of their users.

You can undergo the KYC process on your next send/receive money transaction with an authorized agent. Simply fill out a transaction slip, present your valid ID, and have your photo taken by the agent.

Completing the KYC process provides several benefits to users. First, it protects you against scams. It allows receiving the reference number immediately upon sending money. Being a registered user also entitles one to exclusive promos [1] from Smart Padala.

Smart Padala Rates 2020

Like other remittance centers in the Philippines, the company charges a service fee only to customers who send money. Recipients don’t pay any fee for claiming a remittance.

Here’s the updated list of Smart Padala fees (accurate as of February 2020):

Remittance AmountService Fee
PHP 1 – PHP 1,000PHP 30
PHP 1,001 – PHP 1,500PHP 45
PHP 1,501 – PHP 2,000PHP 60
PHP 2,001 – PHP 2,500PHP 75
PHP 2,501 – PHP 3,000PHP 90
PHP 3,001 – PHP 3,500PHP 105
PHP 3,501 – PHP 4,000PHP 120
PHP 4,001 – PHP 4,500PHP 135
PHP 4,501 – PHP 5,000PHP 150
PHP 5,001 – PHP 49,500.01Plus PHP 15 per additional PHP 500 remittance amount
PHP 50,000 and abovePHP 1,500

You can quickly compute the service fee using the Smart Padala Fee Calculator [2]. Just enter the amount you’ll send and click the Calculate button. The online calculator will automatically generate the corresponding remittance fee.

How to Use Smart Padala Services

How to Send Money from the Philippines

Smart Padala Guide - How to Use Smart Padala

1. Go to the nearest Smart Padala agent

Visit their website to find the nearest agent branch[3]. Simply type your location, and the list of stores and their addresses within your area will be displayed.

Once you’re at the agent location, fill out a transaction slip and present your valid ID.

To ensure that your remittance goes to your intended recipient, write down the recipient’s name and mobile number correctly.

2. Pay the service fee

Hand the accomplished transaction slip, remittance, and service fee payment to the agent.

3. Confirm your transaction slip

After the agent has completed processing your transaction, the slip will be returned to you. Double-check the information on the transaction slip. If it’s good, sign it.

You and your recipient will receive a text message with a reference number to confirm your successful transaction.

How to Receive Money from the Philippines

Smart Padala Guide - How to Use Smart Padala

Remittance sent through Smart Padala is valid for 150 days only, so claim the money immediately within that period to avoid issues with the remittance.

1. Go to the nearest agent

Fill out a transaction slip and present your valid ID. For a hassle-free transaction, make sure to write down the correct reference number you received via SMS.

If you haven’t received any reference number or you accidentally deleted the text message, don’t worry. You can retrieve it by sending CHECK<space>PADALA to 8890 if you’re a Smart or TNT subscriber.

If you’re a Globe subscriber, get your reference number by calling the Smart Padala hotline number: (02) 845-7777.

2. Show the text confirmation to the agent

The agent needs to see the text confirmation to verify that you’re the legitimate recipient. So be sure to bring your mobile phone when claiming a remittance.

3. Confirm your transaction slip

After processing your transaction, the agent will hand you the money and transaction slip. Sign the slip and check if you received the correct amount.

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How to Send Money from Abroad Through Smart Padala

1. Visit a Smart Padala international partner

Depending on Smart Padala’s overseas remittance partner, sending money can be done either online or through the nearest physical branch.

Here’s the list of Smart Padala international partners (as of February 2020):

CountryInternational PartnerRemittance Method
Hong KongSmart Pinoy CenterOver the counter at Shop 109 World Wide House Plaza, 20 Des Veoux Road, Central, Hong Kong
  • Brastel Remit
  • docomo Money Transfer
Send money online
Australia/Canada/Hong Kong/Japan/Kuwait/Malaysia/Qatar/Philippines/Saudi Arabia/Singapore/Taiwan/UAE/USCoins.phAny Western Union agent location or through the Western Union website of your host country
AustraliaRocket RemitSend money by SMS or online
QatarOoredooSend money online
Saudi ArabiaQuick PayOver the counter at any Quick Pay branch [10]
SwitzerlandPostFinanceSend money online
UKLycaremitSend money online
CanadaQicSENDSend money online

2. Send your remittance

The specific steps to transfer money to the Philippines from abroad vary depending on whether you’ll do it online or through an agent’s physical outlet. Just follow the instructions on their respective websites.

How to send international remittance online

  1. Sign up for an online account with the partner agent.
  2. Deposit or load the money into your account (usually through ATM, bank deposit, or mobile banking fund transfer).
  3. Send a remittance transaction request. This typically involves entering the recipient’s information and the amount to be sent.

After the successful processing of your request, your recipient can receive your remittance via cash pick-up at a Smart Padala partner outlet.

How to send international remittance through an overseas agent location

  1. Fill out a Send Form, give the accomplished form to the agent, and present your valid ID.
  2. Hand your remittance and service fee to the agent.
  3. Receive and keep your transaction receipt. Give the remittance details (reference number and amount) to your recipient.

How to Receive Money from Abroad via Smart Padala

Smart Padala Guide - How to Receive Money from Smart Padala

  1. Visit the nearest Smart Padala agent that allows claiming of international remittance.
  2. Show your text confirmation from Smart Padala to the agent.
  3. Fill out a transaction slip and indicate the reference number sent by the sender. Present your valid ID as well.
  4. Receive the cash and transaction slip. Double-check the information and sign the slip.

How to Pay Bills via Smart Padala

Smart Padala Guide - How to Pay Bills via Smart Padala

Smart Padala’s Bills Payment service works like traditional bills payment centers in the Philippines. To pay your bills, just bring your billing statement to the nearest partner outlet that accept bills payment and give your payment before your due date.

Smart Padala accepts payments to the following billers:

  • Utilities: Meralco, Manila Water, Maynilad, Central Negros Electric Co. (CENECO), etc.
  • Telecom: PLDT Landline and Plus, SMART Bro, SMART Gold, Sun Cellular Postpaid
  • Cable TV: Cignal and Sky Cable/ZPdee
  • Credit card: BPI
  • Loans: Home Credit, Pera Agad, and Cash Credit
  • Insurance: PhilCare, Pioneer Life, Inc., Sun Life Financial Plans, Inc., and Sun Life of Canada, Inc.
  • Government: National Home Mortgage Finance Corporation
  • Toll fees: Easytrip Transponder and MNTC North Luzon Expressway,
  • School tuition: Ateneo de Naga University and University of Baguio

How to Apply as a Smart Padala Agent

Smart Padala Guide - How to Apply as a Smart Padala Agent

Want to earn extra income as a Smart Padala agent? You can make as much as PHP 50,000 per month by providing remittance, bills payment, and prepaid mobile reloading services in your neighborhood.

Smart Padala Agent Application Requirements

This entrepreneurship opportunity is available only to small business owners with a physical store. Meaning, you should have a sari-sari store, cellphone repair shop, mini convenience store, or any business establishment where customers can transact with you.

Starting a Smart Padala business also requires a capital of PHP 5,000 to PHP 10,000, a mobile phone (a basic unit will do), and a Smart SIM card. No processing fee or franchise fee is required for those who wish to open their own remittance center.

To apply as an agent, you need to submit certain documents, depending on how your business is registered.

Non-DTI/SEC-Registered Business

If you own a small sari-sari store or any business that doesn’t require a DTI registration, here are the required documents for your Smart Padala agent application:

  • Valid ID of authorized signatory
  • Barangay Business Permit
  • Printed and clear photo of the store with the store name and owner
  • RA (Remittance Agent) license (for pawnshops and money changers)

Sole Proprietors

Partnership or Corporation

  • Valid ID of authorized signatory
  • Business / Mayor’s Permit
  • BIR Form 2303
  • SEC Registration
  • SEC General Information Sheet
  • Articles of Incorporation and By-Laws
  • Secretary’s Certificate / Board Resolution on authorized signatories
  • Financial Statement
  • RA license (for pawnshops and money changers)

How to Apply as a Smart Padala Agent

The application process to become an agent is easy. Just follow these simple steps:

  1. Fill out the Smart Padala online enrollment form [4].
  2. Upload the complete requirements. Wait for their feedback within two working days.
  3. Your application will undergo an evaluation process. Wait for a representative to contact you within five working days regarding the approval of your agent application.
  4. Once you get approved, you’re ready to operate. An Activation Certificate and Starter Kit will be delivered to you. You’ll also be trained by an authorized account officer.

Final Thoughts

Got any issue with sending or claiming your remittance? Call the Smart Padala hotline at 15177 (for SMART and TNT subscribers) or (02) 845-7777 (for Globe subscribers).

Problems such as failure to transmit remittances or an agent’s refusal to release the money are common in any remittance center. To avoid any setback, make sure to fill out every transaction slip with complete and correct details. Your name and signature on the transaction slip should match with the information on the valid ID you present to the Smart Padala agent.

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