Need a Birth Certificate? Here’s Your Guide to NSO Online Services

by Venus Zoleta, on category "Government Services"

August 17, 2018


NSO Online Services | MoneyMax.ph

Too busy to go personally to a Census Serbilis Center to apply for an NSO certificate? A convenient alternative to a walk-in application is using the NSO online services to get a copy of birth certificate, marriage certificate, death certificate, or Certificate of No Marriage Record (CENOMAR).
Through an NSO online application, you can skip the long lines and stressful commutes. Applying and paying for civil registry documents from the Philippine Statistics Authority or PSA (formerly National Statistics Office or NSO) can be done on the internet. Your requested certificates will be delivered to your home or office after several days.
There are two legitimate ways to get your PSA or NSO certificate online: through PSA Serbilis and PSAHelpline.ph. Here’s a quick walk-through of each NSO online service.

NSO Certificate Online Application via PSA Serbilis

PSA Serbilis NSO Online Service | MoneyMax.ph

What is PSA Serbilis?

The PSA Serbilis website (formerly e-Census) is an online facility where Filipinos can order NSO certificates and have them delivered anywhere in the Philippines and even abroad. PSA handles the site directly.

How Much Does the NSO Online Service Cost?

Here are the services fees to pay when you request an NSO certificate through PSA Serbilis:

Delivery Location Birth/Marriage/Death Certificate Fee CENOMAR Fee
Within the Philippines PHP 330 PHP 430
Other Countries USD 20.30 USD 25.30

How to Get an NSO Certificate Online via PSA Serbilis

PSA Serbilis NSO Online Service | MoneyMax.ph

  1. Click the “Click here to request now” button on the PSA Serbilis homepage.
  2. Read the Terms and Conditions. Click the “I Accept” button.
  3. Enter the required contact and delivery information.
  4. Choose the NSO certificate you need. Answer the questions that follow.
  5. Enter the required personal information.
  6. Pay the fee online or over the counter.
    a. If paying over the counter, print two copies of the Acknowledgment page.
    b. If paying with a credit card, click “Pay online via credit card now” to proceed with the payment.

Where to Pay For Your NSO Certificate

NSO Online Birth Certificate Payment | MoneyMax.ph
PSA Serbilis accepts payments for NSO certificate fees through the following over-the-counter centers and online channels:

  • Online credit card payment (Visa, Mastercard, American Express, or JCB)
  • Bayad Center outlets
  • Any BDO branch in the Philippines
  • BDO Online Banking and BDO ATM for BDO accountholders
  • Any UnionBank branch in the Philippines
  • UnionBank Online Banking and UnionBank ATM for UnionBank accountholders
  • BDO Remit subsidiary offices and remittance partners abroad
  • Foreign correspondent banks

How to Check the Status of Your Request via PSA Serbilis

To know the status of your NSO online application, simply enter the Batch Request Number or Request Reference Number of your request at the lower right part of the PSA Serbilis homepage then click the Go button.

When Can You Receive the Documents?

It takes three to 13 working days after payment for PSA Serbilis to deliver your requested document in the Philippines. If you’re based abroad, you’ll receive it within six to eight weeks after payment.
The actual delivery time depends on the type of NSO certificate and your delivery location. Check the table below for the specific delivery timeframe.

Delivery Location Birth/Marriage/Death Certificate Delivery CENOMAR Delivery
Metro Manila 3 to 5 working days 7 to 9 working days
Other Cities and Provinces in the Philippines 4 to 9 working days 8 to 13 working days
Other Countries 6 to 8 weeks 6 to 8 weeks

If your PSA certificate needs to be searched and retrieved manually, expect to wait for 10 to 15 more days until your document arrives.

NSO Certificate Online Application via PSAHelpline.ph

NSO Helpline | MoneyMax.ph

What is PSAHelpline.ph?

PSAHelpline.ph (formerly NSOHelpline.com or NSO Helpline) is an NSO online service portal run by Pilipinas Teleserv, an accredited partner of the PSA.
Like PSA Serbilis, PSA Helpline accepts online requests for birth certificate, marriage certificate, death certificate, and CENOMAR. However, it delivers documents only within the Philippines. The NSO certificate fees are also a bit higher with PSA Helpline than PSA Serbilis.
Still, PSA Helpline is a great option for a hassle-free processing of your civil registry documents.

How Much Does the NSO Online Service Cost?

PSAHelpline.ph charges PHP 365 per copy of birth, marriage, or death certificate. A copy of CENOMAR costs PHP 465.

How to Get an NSO Certificate Online via PSAHelpline.ph

PSA Helpline | MoneyMax.ph

  1. Click the Order Now button at the top menu bar or bottom-left portion of the PSAHelpline.ph homepage.
  2. Choose the PSA certificate you need.
  3. Choose the purpose of your request.
  4. Fill out the application form.
  5. Click your preferred payment channel. You’ll see the instructions on how to proceed with the payment.

Where to Pay For Your NSO Certificate

NSO Certificate GCash Payment | MoneyMax.ph
PSA Helpline has various over-the-counter and online payment channels to choose from:

  • Online credit card payment (Visa or Mastercard)
  • BancNet ATM
  • GCash app
  • 7-Eleven outlets
  • Any Metrobank branch in the Philippines
  • Any Security Bank branch in the Philippines

How to Check the Status of Your Request via PSA Helpline

  1. Click the Check Status tab.
  2. Enter your order reference number.
  3. Click Submit.

When Can You Receive the Documents?

NSO Online Birth Certificate | MoneyMax.ph

Instagram photo by @chonniedavid

PSA Helpline delivers NSO certificates anywhere in the Philippines within two to seven working days after payment.

Final Thoughts

The convenience of NSO online services is worth the higher price tag if you’re willing to wait several days for your PSA certificates. No need to take an absence from work and spend an entire day to get your needed documents.
But if you’re pressed for time or trying to save money on fees, applying in person at a PSA Serbilis Center is the more practical option. You can get your NSO certificate within the day or the next working day. Fees are also lower at PHP 155 for birth, marriage, and death certificates and PHP 210 for CENOMAR.
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