Complete PSA Online Application Guide: How to Easily Get a CENOMAR or Birth, Marriage, or Death Certificate

Published: July 19, 2021 | Updated: August 2, 2021 | Posted by: Venus Zoleta | Government Services


PSA online application | Moneymax

Too busy to apply for a birth, marriage, or death certificate at a PSA Serbilis Center? A convenient alternative to a walk-in application is using the PSA online application service. This is also a safer option compared to going outside to process your PSA online application.

Through PSA online application, you can skip the long lines and stressful commutes. Applying and paying for civil registry documents from the Philippine Statistics Authority or PSA (formerly National Statistics Office or NSO) can be done over the internet. Your requested certificates will be delivered to your home or office after several days.

Even if you’re based abroad, you can still request documents via PSA or NSO online and have them delivered to your preferred address.

Save yourself the trip and keep safe from COVID-19 by getting your PSA certificate online either through PSA Serbilis and PSAHelpline.ph. Here’s a quick walk-through of each PSA online process.

PSA Online Application via PSA Serbilis

PSA online application - PSA Serbilis

What is PSA Serbilis?

The PSA Serbilis website[1] (formerly e-Census) is an online facility that enables Filipinos to order a birth, marriage, or death certificate or Certificate of No Marriage Record (CENOMAR) and have it delivered anywhere in the Philippines or abroad. The PSA handles the site directly.

Read more: 16 Valid IDs in the Philippines You Need to Have

How to Get a Birth, Marriage, or Death Certificate or CENOMAR Online via PSA Serbilis

Here are the detailed steps to get your needed document from the PSA online:

  1. Click the “Click here to request now” button on the PSA Serbilis homepage.
  2. Read the Terms and Conditions. Click the “I Accept” button.
  3. Enter the required contact and delivery information. Click the Next button.
  4. Confirm the accuracy of your details.
  5. Choose the type of PSA certificate you need by clicking the applicable button. Answer the questions that follow. Click the Next button.
  6. Enter the required personal information. Once you’re done filling out the form, click the Save button.
  7. Confirm the accuracy of your details.
  8. A Requests Summary page will appear. You can add another document request (by clicking the applicable button) and/or edit the details you provided. When you’re done, click the Submit button.
  9. An acknowledgment page will be displayed with a confirmation of your successful PSA online application. You’ll also see your batch request number and request reference number, which you’ll use for payment.
    a. If paying over the counter, print two copies of the Acknowledgment page.
    b. If paying with a credit card, click “Pay online via credit card now” to proceed with the payment.

Read more: Getting Married in the Philippines? Here’s What Couples Must Do

How Much are the PSA Online Services for PSA Serbilis?

Here are the PSA online fees for every request made through PSA Serbilis:

Delivery LocationBirth, Marriage, or Death Certificate FeeCENOMAR Fee
Within the PhilippinesPHP 330PHP 430
Other CountriesUSD 20.30USD 25.30

Take note that these PSA Serbilis fees include processing and delivery services plus government taxes.

PSA Payment Options for PSA Serbilis

PSA online application - where to pay PSA online

PSA Serbilis accepts payments for PSA certificate fees through the following channels:

Over-the-Counter Payment Channels

  • Bayad Center outlets
  • Any UnionBank branch in the Philippines
  • UnionBank ATM (for UnionBank accountholders only)
  • UnionBank Online Banking (for UnionBank account holders only)
  • UnionBank Online app

Over-the-Counter Payment Instructions

  1. Visit the nearest Bayad Center or UnionBank branch.
  2. Fill out the deposit/payment slip with the following details:
    – Company Name: PSA SERBILIS (UNISYS)
    – Client Name: Name of the requesting party
    – Subscriber/Reference/Policy/Plan No.: Indicate your batch request number (if paying for all requests in a batch) or request reference number (if paying for a specific request only).
    – Amount: Indicate the total amount due (if paying for all requests in a batch) or amount due (if paying for a specific request only).
  3. Pay the PSA online service fee to the teller or cashier.
  4. Wait for your validated deposit/payment slip and change, if any.

PSA Serbilis Online Payment Channels

  • Credit card (Visa, Mastercard, American Express, or JCB)
  • UnionBank Online Banking

Credit Card Payment Instructions

  1. On the top portion of the PSA Serbilis homepage, click Request > Payment.
  2. Click the Pay Online via Credit Card Now button.
  3. Read the Terms and Conditions. Click the I Accept button.
  4. Enter your batch request number or request reference number. Click the Go button.
  5. Click “Proceed to Payment.” The PesoPay secure online payment site will be displayed.
  6. Provide your credit card details.
  7. Wait for a payment acknowledgment page to appear, confirming that the transaction is complete.

Online Banking Payment Instructions

  1. Visit the UnionBank website and log in to your online banking account.
  2. Go to the bills payment page.
  3. Choose “PSA SERBILIS (UNISYS)” as the biller or merchant.
  4. Enter the amount to pay.
  5. Type your batch request number or request reference number as the Subscriber Number.
  6. Confirm your payment.

How Many Days Does PSA Serbilis Take to Deliver Documents?

It takes three to 13 working days after payment for PSA Serbilis to deliver your requested document in the Philippines. If you’re based abroad, you’ll receive it within six to eight weeks after payment.

The actual delivery time depends on the type of NSO certificate and your delivery location. Check the table below for the specific delivery timeframe.

PSA Serbilis Delivery Timeframe

Delivery LocationBirth, Marriage, or Death Certificate Delivery TimeCENOMAR Delivery Time
Metro Manila4 to 6 working days4 to 6 working days
Other Cities and Provinces in the Philippines6 to 8 working days6 to 8 working days
Other CountriesAvailability and schedule of delivery to other countries variesAvailability and schedule of delivery to other countries varies

If your PSA certificate needs to be searched and retrieved manually, expect to wait for 10 to 15 more days until your document arrives.

For those who are not in the Philippines and wish to secure a copy of their PSA certificate, you can arrange delivery via the Philippine Postal Corporation (PHLPost) or special courier service via FedEx. Should you opt to send it through FedEx, you’ll be charged separately for delivery.

The delivery schedule for Philippine addresses is Monday to Friday, from 8 a.m. and 5 p.m. (except during holidays).

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PSA Serbilis Accredited Couriers

PSA Serbilis sends documents requested online through third-party couriers:

  • Deliveries within the Philippines – 2GO Express and LBC Express
  • Overseas deliveries – PHLPost
  • Express delivery abroad – FedEx

How to Check the Status of My PSA Serbilis Online Request?

Under “Check the Status of Your Request” (at the lower right corner of the PSA Serbilis homepage), enter your Batch Request Number or Request Reference Number. Then click the Go button.

If you need more information on your request status, you may send an email to info@psaserbilis.com.ph.

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PSA Online Application via PSAHelpline.ph

PSA online application - PSAHelpline.ph

What is PSAHelpline.ph?

PSAHelpline.ph[2] (formerly NSOHelpline.com or NSOHelpline) is a PSA online service portal run by Pilipinas Teleserv, an accredited partner of the PSA.

Like PSA Serbilis, PSAHelpline accepts online requests for PSA-authenticated birth certificate, marriage certificate, death certificate, and CENOMAR. However, it delivers documents within the Philippines only. The PSA online service fees are also a bit higher with PSAHelpline than PSA Serbilis.

Still, PSAHelpline is a great option for hassle-free processing of your civil registry documents.

How to Get a Birth, Marriage, or Death Certificate or CENOMAR Online via PSA Helpline

PSA online application - how to request a certificate

Want to know how to get a PSA birth certificate or a CENOMAR online? Applying for a civil registry document online through PSAHelpline.ph involves the following steps:

  1. Click the Order Now button at the top menu bar or the Get Started button at the bottom-right portion of the PSAHelpline.ph homepage.
  2. Choose the type of PSA certificate you need.
  3. Tick the box to accept the Terms and Conditions and Privacy Policy.
  4. Select the appropriate option under “I am requesting for the certificate of my:” and then click Continue.
  5. Fill out the PSA online application form.
  6. Provide your contact details and delivery address. Review the information on the order confirmation page, and then click the Continue button.
  7. Click your preferred payment channel. You’ll see the instructions on how to proceed with the payment. Also, you’ll receive a text message and an email message from PSAHelpline with your reference number.

Read more: How to Get UMID ID: Simple Steps You Need to Follow

How Much are the PSA Online Services for PSAHelpline?

PSAHelpline.ph charges PHP 365 per copy of birth, marriage, or death certificate. A copy of CENOMAR costs PHP 465.

PSA Payment Options for PSA Helpline

PSA online application - PSA

PSAHelpline has various over-the-counter and online payment channels nationwide to choose from.

Over-the-Counter Payment Channels

  • BancNet ATM
  • BPI
  • Metrobank
  • 7-Eleven
  • Palawan Pawnshop

Over-the-Counter Payment Instructions

  1. Visit the nearest BPI branch.
  2. Fill out a bills payment slip with the following details:
    – Company/Biller name
    – Reference/Account number: Your 10-digit reference number from PSAHelpline
    – Account name/Payor’s name: Name of the requesting party
  3. Submit the accomplished payment slip to the teller or cashier along with your payment.
  4. Get your validated payment slip.

ECPay 7-Eleven Payment Instructions

  1. Visit the nearest 7-Eleven store.
  2. On the CLiQQ touchscreen machine, tap “Bills Payment.”
  3. Type “PSAHelpline” on the search bar.
  4. Fill out the required details and tap the Next button.
  5. Get the payment slip from the machine.
  6. Approach the cashier, present the slip, and pay the amount. There’s no additional convenience fee for this.

BancNet ATM Payment Instructions

  1. Using any BancNet ATM, select “Bills Payment” > “NSOHelpline Plus” or “PSAHelpline”.
  2. Type your reference number.
  3. Input the amount to pay.
  4. Confirm payment.
  5. Get your transaction receipt.

Online Payment Channels

  • Credit card (Visa or Mastercard)
  • GCash
  • PayMaya

Payments made via over-the-counter payment channels (except for BancNet ATMs) are posted at 4 a.m. the next day. BancNet ATM payments get posted within one to two days. Online payments are posted in real-time.

Credit Card Payment Instructions

  1. On the upper right portion of the PSA Helpline homepage, click the Payment Options tab. You’ll see your 10-digit reference number. Click the Show Payment Options tab.
  2. Under Online Payment Options, click the Credit Card button.
  3. Enter your credit card details. When you’re done, click the Complete Order button.

GCash Payment Instructions

  1. Under the Online Payment Options, click GCash Payment.
  2. Enter your mobile number that’s registered with GCash and MPIN.
  3. You’ll see the amount due and the merchant name Pilipinas Teleserv Inc.
  4. Proceed with the payment, after which you’ll receive an email and SMS as payment confirmation.

PayMaya Payment Instructions

PSA online application - PayMaya
  1. Under Online Payment Options, click the PayMaya button.
  2. Click on the QR and e-Wallets on the upper left.
  3. You can scan the QR code to pay using your PayMaya app or to log in to your PayMaya account.
  4. Your PayMaya payment will be immediately credited, and you’ll receive an email and SMS to confirm your payment.

Read more: Everything You Need to Know About the PhilSys National ID

How Many Days Does PSA Helpline Take to Deliver Documents?

After payment, PSAHelpline will deliver PSA-authenticated certificates within three to four working days in Metro Manila, and seven to eight working days outside of Metro Manila.

How to Check the Status of Your Request via PSA Helpline

  1. Click the Check Status tab.[3]
  2. Enter your order reference number.
  3. Click Check Status.

Final Thoughts

The convenience of the PSA online application is worth the higher price tag if you’re willing to wait several days for your PSA certificates. With a PSA online registration, you don’t need to take an absence from work and spend an entire day to get your needed documents. More importantly, you can secure your documents with just a few clicks, keeping you safe from the risks of COVID-19.

But if you’re pressed for time or trying to save money on fees, applying in person at a PSA Serbilis Center is still a practical option. You can get your PSA certificate within the day or the next working day.

Fees are also lower compared to the PSA online price. It’s only PHP 155 for each copy of birth, marriage, and death certificates and PHP 210 per CENOMAR copy. Just make sure to wear your face mask and face shield, and always observe social distancing when queueing.

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