SSS Online Registration: A Simple Step-by-Step Guide

Published: May 15, 2021 | Updated: June 15, 2021 | Posted by: Moneymax | Government Services


SSS online registration | Moneymax

Are you a Philippine Social Security System (SSS) member but don’t have a My.SSS account yet? Better do it now to reap the benefits of this online service facility. Know all about My.SSS and the steps to complete your SSS online registration in this quick guide.

What is a My.SSS account?

A My.SSS account allows you to use the My.SSS or SSS Member Portal,[1] an online service platform of the SSS website that enables registered SSS members to conveniently and safely access their social security records online.

Creating a My.SSS account and using the SSS online portal are both free of charge.

To use this SSS online facility, all you need is a smartphone, laptop, or any device with an internet connection. That means you can transact with the SSS Portal anytime and anywhere without the hassle of going to a branch, standing in long lines, and waiting for hours on end.

Why Do I Need an SSS Portal Registration?

The SSS portal member registration is mainly for your convenience. Completing your SSS online registration can save you a lot of time, energy, and stress because you can complete an SSS transaction in the comfort and safety of your home and even beyond the usual office hours.

Who Can Register for an Online Account?

The SSS encourages all members to complete their SSS online registration from the My.SSS Portal. You can sign up if you belong to any of the following member categories:

  • Employees with SSS coverage
  • Self-employed or voluntary members
  • Overseas Filipino workers (OFWs)
  • Unemployed spouses with at least one-month posted SSS contribution
  • Kasambahays and other household employees
  • Employers

How Can I Register in SSS Online?

Creating an SSS account is effortless if you follow the My.SSS registration procedure correctly. But before you start, make sure that you’re already an SSS member with a valid SSS number and at least one posted SSS contribution.

Make sure to use Internet Explorer 11 as your web browser. The SSS site may not work properly with other browsers such as Google Chrome and Mozilla Firefox. After installing IE 11, you can proceed with your online registration.

For new SSS member registration, the first step is to fill out the Personal Record/ Unified Multi-Purpose ID (UMID) Card Application Form (E-1/E-6)[2] online. Once you have your SSS number, you can proceed with the steps to getting your UMID card.

Step 1: Go to the SSS online registration page

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Access the SSS Member Portal (member.sss.gov.ph/members) and click on the link at the bottom of the page that says “Not yet registered in My.SSS?”

This will take you to the Online Member User ID Registration page that shows you eight options. Choose one piece of information you’ve previously registered in SSS.

  1. Savings account number / Citibank cash card / UBP Quick Card / UMID – ATM savings account number registered in SSS
  2. Mobile number registered in SSS
  3. UMID card
  4. Employer ID number / Household employer ID number
  5. Paid payment reference number / SBR No. / Payment receipt transaction number
  6. Date of the last loan
  7. Transaction number in your Personal Record/Unified Multi-Purpose ID (UMID) Application (E-1/E-6) (only for online SS Number applicants from December 10, 2020 onward)
  8. Check number of any SSS monthly pension

Step 2: Fill out the required information in the SSS online form

sss online registration account information

Make sure to leave no required field blank or incorrectly filled out. Some tips to keep in mind:

  • If your last name and/or given name exceeds the character limit, just use the format of your name on your SSS ID or UMID card. You may contact the SSS hotline (920-6446 to 55) if you don’t have your ID card right now.
  • You can leave the Middle Name field blank if you don’t have a middle name.
  • To input your date of birth, use the drop-down calendar to prevent an error in your SSS online registration.
  • If you’ve chosen “UMID CARD” in Step 1, the online form will ask for your UMID card pin code.
  • Don’t have the pin code yet? You have to activate your UMID card first in the SSS information terminal at select SSS branches.
  • Don’t forget to enter the CAPTCHA code at the bottom of the page and tick the small box next to “I accept the Terms of Service.”

When you’re done, double-check all information. Click the Submit button. A short message will appear to confirm the successful submission of your enrollment for SSS online registration. Click OK.

Step 3: Check your email after 30 minutes

After you submit your online membership application, the SSS will validate your info against its records. If they match, you’ll receive an email from web.notifications@sss.gov.ph after half an hour. The message contains an activation link and your user ID.

Can’t find the SSS email in your main inbox? If the email address you provided is not Yahoo Mail (e.g., Gmail, Hotmail, etc.), check your Spam folder for a message from the SSS.

Step 4: Activate your My.SSS account

Done with all the SSS online registration steps? Now you have to activate your SSS online account.

Once you receive the email from the SSS, click on the activation link. You need to activate your SSS account immediately or for up to five days. Or else, the activation link will expire and you’ll have to register again.

Clicking on the link will direct you to a page where you’ll be required to create a password and re-type to confirm it. Be sure your password meets these requirements:

  • Eight to 20 alphanumeric numbers
  • The first character is an alphabet
  • No special characters
  • Must be different from your user ID

When you’re done, click the Submit button. If the two passwords match, you’ll be taken immediately to the login page.

Back to the main article: 10 Helpful SSS Benefits You Might Not Know Of

What Can Members Do on the My.SSS Portal?

After successfully logging in at the My.SSS portal login page, you’ll be taken to the homepage with links to five main pages:

  • Member Info
  • Inquiry
  • E-Services
  • Payment Reference Number (PRN)
  • Real-Time Processing of Loans (RTPL) PRN

From there, you can access a wide range of online services, including the following.

1. Check and Update Your SSS Membership Information

The Member Info page enables you to perform any of the following:

  • View your membership records, including SSS number, address, coverage date and status, etc.
  • Change your My.SSS account password.
  • Update your other SSS information like contact details.

Under the Member Info page, you can also see your Employment History and view a table listing of your current and past employers, along with their employer ID number and your reporting dates and employment dates.

2. Check Your SSS Contributions

Perhaps the portal’s most useful feature, the Inquiry page shows your Benefits, Contributions, Eligibility, and Loans Info.  

To see your total number and amount of posted SSS contributions, click on Contributions. This section shows your monthly contributions table with all premium payments you’ve made since you started as an SSS member. Through the contributions table, you can also check the specific months that your employer failed to remit your SSS contributions.

Read more: 4 Quick Steps to Check Your SSS Contribution Online

3. Access SSS Online Services

sss online registration - access sss online services

The E-Services page allows access to various SSS services such as the following:

a. Member Data Change Request

You can request to update and make an online correction on your mailing address, foreign address, telephone number, mobile phone number, and/or email address.

b. Loan Application

Simply click on the loan you want to avail, fill out the form, and submit. Under this feature, you can apply for an SSS salary loan or calamity loan, unemployment benefit, or pension loan.

Read more:

Get the right loan for any purpose at Moneymax!

c. Maternity Notification

Only self-employed and voluntary SSS members who are pregnant can submit a maternity notification through the My.SSS portal. If you’re an employee, file your maternity notification through your employer’s authorized signatory.

d. Retirement Application

Are you already qualified to make a claim for SSS retirement benefits? You can apply for retirement online through the SSS portal as well.

See also: When is the Best Time to Claim Your SSS Pension?

e. Funeral Claim Application

You can also submit funeral claim applications through the My.SSS portal. Key in all the required information and the application will be validated by the SSS. After which, you’ll need to upload the required documents and then receive an email regarding your Funeral Benefit Claim Application status.

f. Record Request

With your SSS online account, you can request records easily and conveniently. Here are just some of the SSS member records you can request via the SSS portal:

  • Personal Record (E1)
  • Member’s Data Amendment Form (E-4)
  • Self-Employed Data Record (RS-1)
  • Non-Working Spouse Record (NW-1)
  • Flexi-Fund for OFW (OW-1)

This section also shows the status of your previous record requests. Once you’ve requested your records through the SSS member portal, the SSS will send the document to your registered email address.

g. Branch Appointment

Other SSS transactions that can’t be done online are instead scheduled through the Branch Appointment facility of the My.SSS portal. This feature allows you to set an appointment with your SSS servicing branch for UMID card enrollment, SSS member data change, salary loan application, calamity loan application, and filing a complaint, among many others.

4. Generate Your Payment Reference Number

One of the main features of the My.SSS portal is the Payment Reference Number (PRN). This section allows voluntary and OFW members to generate a PRN for SSS contribution payments through any payment channels and facilitate the real-time posting of payments.

5. Get SSS Contact Details

sss online registration - SSS Viber Group QR Code

Having a hard time on how to use the SSS portal? You can quickly refer to the Contact Us page should you need to call the SSS. The page has all the telephone numbers in the Philippines and abroad you can call when you have questions, concerns, and comments for SSS.

It’s also as modern as it gets, complete with Google Maps and Scan QR code. The SSS has a Viber community that you may join to stay updated on all the news and announcements. Just scan the SSS QR code or type SSS in the Viber search box.

How Can I Get My SSS User ID and Password Online?

sss online registration - sss online password

Forgot your My.SSS user ID or password? Here are the steps to retrieving your account and changing your password.

  1. Click “Forget User ID or Password?” on the My.SSS portal.
  2. If you have a member account, enter your CRN or SSS number. If you’re an employer, enter your Employer or HR number. Enter only the numbers. Don’t include special characters like hyphens.
  3. Enter the CAPTCHA code and click the Submit button.
  4. Check your provided email address for a reset link from SSS.
  5. Click the reset link and create your new user ID or password. Click on “Submit.”

If you can’t access the email registered with your My.SSS account, you can request for an account reset by sending an email to onlineserviceassistance@sss.gov.ph or by visiting an SSS branch.

What is CRN in SSS?

If you own a UMID card, then you have a CRN or Common Reference Number. You can find this number on the upper right portion of your UMID card. Your CRN links the ID numbers of SSS, GSIS, Pag-IBIG, and PhilHealth.

Is the CRN same with my SSS number?

Don’t be confused. Your CRN is different from your SSS number. The CRN is comprised of 12 digits while the SSS number has 10.

How Do I Get My SSS Number?

Need to provide your SSS number but forgot your card? Or maybe you lost it? Don’t stress yourself out. Here are four ways to get your SSS number.

1. Call the SSS Hotline

The SSS call center hotline is open 24 hours, Monday to Friday (except during holidays). You may call the SSS at (02) 8920-6446 to 55. If this hotline is unavailable, you may try calling the SSS hotline number 81455 (if you’re calling through a landline phone) or 1455 (if you’re calling through a mobile phone).

An SSS representative will accommodate you and will ask a couple of verification questions before helping you retrieve your SSS number.

2. Check Online via My.SSS

You can view your SSS number after successfully creating a My.SSS account. Just go to the Member Info tab and click on Member Details. 

3. Email the SSS Helpdesk

If the first two options didn’t work, don’t lose hope. You may send an email to member_relations@sss.gov.ph or onlineserviceassistance@sss.gov.ph.

State that you’d like to know your SSS number and provide the following information and document/s.

  • Full name
  • Birth date
  • One primary ID (passport, driver’s license, birth certificate, etc.) or two secondary IDs (Postal ID, company ID, etc.)

4. Visit the nearest SSS branch

You may also go to the nearest SSS branch. Of course, this might take more of your time and effort, but you’ll be sure that someone from the SSS will attend to your request and that you’ll get your SSS number immediately.

Related article: SSS Online Employer Registration: A Guide for Companies and Employers

Learn About Your SSS Benefits for Free with ExSSSeL

ExSSSeL Portal

With the ExSSSeL Portal, you can find out more about your SSS benefits at your own pace and at your own time. Scan the QR code to register if you want to learn more about salary loans, unemployment or disability benefit, as well as sickness or maternity benefit.

Final Thoughts

Now that you know how to sign up for and use the SSS online portal, you can easily check your contributions, apply for loans, and update your information.

Sometimes, SSS members who tried to register from the My.SSS Portal would receive an email message about their registration failure. It happens when the system finds inconsistencies in the submitted information versus the SSS records. It could also be that the required format isn’t followed.

When your SSS online registration is unsuccessful, you may try doing it again using another registration option (refer to Step 1) or you can email SSS at onlineserviceassistance@sss.gov.ph for assistance.

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