Published: September 6, 2018 | Updated: February 9, 2021 | Posted by: Venus Zoleta | Government Services
Any SSS member knows how excruciatingly frustrating it is to use the SSS online service portal. Good thing, it recently got its much-needed upgrade.
In August 2018, the Social Security System (SSS) launched My.SSS Beta, an updated version of the old portal that’s notoriously slow at best and non-responsive at worst.
Through the My.SSS Beta portal, SSS members who have registered for a My.SSS account can access their social security information anytime and anywhere.
For starters, here’s a walk-through of the new SSS online facility.
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So, what does the redesigned My.SSS portal offer and why should you use it instead of the old portal?
What makes the old portal difficult—and often impossible—to use is that it works only with Internet Explorer version 11.
But now, you can access the new portal using other web and mobile browsers such as Google Chrome, Mozilla Firefox, Safari, and Opera Mini. So whether you use a MacBook or a laptop with the latest Windows version, using the portal is now easy breezy.
The new SSS member portal looks modern and sleek, with a user-friendly interface that makes browsing the site an easier, hassle-free experience—a far cry from the clunky old portal. Despite its improved design and user experience, My.SSS Beta carries the same features as the old portal, so there’s no learning curve for long-time users.
My.SSS Beta doesn’t only look good on computer and laptop screens. It also displays properly and works seamlessly on mobile devices such as Apple and Android phones and tablets.
After logging in to your My.SSS account, you’ll be taken to the portal’s homepage with links to four main pages: My Information, My Contributions, Electronic Services, and Generate PRN/SOA. From there, you can access a wide range of SSS online services, from viewing membership data and contributions to setting an appointment for benefit claims.
The My Information page enables you to perform any of the following:
Perhaps the portal’s most useful feature, the My Contributions page shows your total number and amount of posted SSS contributions. To see more information, click on any of the four icons on the page: Monthly Contributions, SE/VM Payments, Employment History, and Generate PRN/SOA.
This section shows your monthly contributions table with all premium payments you’ve made since you started as an SSS member. Through the contributions table, you can also check the specific months that your employer failed to remit your SSS contributions.
A View Document button at the bottom of the page allows you to download and print a PDF copy of your SSS contributions table.
Self-employed (SE) and voluntary members (VM) such as freelancers and OFWs can check their SSS contribution payments in this section.
You can view a table listing of your current and past employers, along with their employer ID number and your reporting dates and employment dates.
OFWs and other voluntary SSS members can get their Payment Reference Number (PRN) and print a Statement of Account (SOA) through the My.SSS portal. Using the PRN is a requirement for voluntary members when paying SSS contributions through any payment channel.
The Electronic Services page allows access to various SSS services: generating a PRN, filing a maternity notification, applying for retirement benefits, requesting records, and setting a branch appointment.
This is the same as the Generate PRN/SOA section in the My Contributions page.
Only self-employed and voluntary SSS members who are pregnant can submit a maternity notification through the My.SSS portal. If you’re an employed member, file your maternity notification through your employer’s authorized signatory.
Are you already qualified to make a claim for SSS retirement benefits? You can apply for retirement online through the My.SSS portal.
You can request the following SSS member records via the new portal:
This section also shows the status of your previous record requests.
Once you’ve requested your records through the SSS member portal, the SSS will send the document to your registered email address.
Other SSS transactions that can’t be done online are instead scheduled through the Branch Appointment facility of the My.SSS portal. This feature allows you to set an appointment with your SSS servicing branch for any of the following purposes:
One of the main features of My.SSS portal, the Generate PRN/SOA page appears on three different parts of the website. It’s probably the SSS’ way to emphasize the importance of having a PRN for a real-time posting of SSS contribution payments.
This section shows and allows editing of your PRN (if you already have one) and other pertinent details. It also enables printing of the SOA, which voluntary members must present when paying SSS contributions.
Having a hard time on how to use the SSS portal? You can quickly refer to the Contact Us page should you need to call the SSS. The page has all the telephone numbers in the Philippines and abroad you can call when you have questions, concerns, and comments for SSS. It’s also as modern as it gets, complete with Google Maps and Scan QR code.
Like any new government project, the updated My.SSS portal isn’t without any issue, as it’s still in beta phase (as of September 2018).
For instance, one of our team members who tried to register for a My.SSS account couldn’t activate it and set a password. The SSS online registration was completed only when Internet Explorer 11 was used to activate the account. Someone also blogged about his experience and issue with resetting his My.SSS password.
Venus is the Head of Content at Moneymax, with 15+ years of experience in digital marketing, corporate communications, PR, and journalism. She invests in stocks, mutual funds, VUL, and Pag-IBIG MP2. Outside of work, she’s crazy about cats and Korean dramas. Follow Venus on LinkedIn.