BPI Credit Card Hotline: Important Numbers Every Cardholder Should Remember

Your credit card is a reliable spending tool. But that doesn’t mean it will work 100% of the time. You will encounter issues along the way, from your card not working to it getting stolen. That’s why banks have dedicated phone hotlines that cardholders can call for such concerns.

If you’re a BPI credit cardholder, you may wonder about your bank’s phone numbers and other customer channels. Read on to know the BPI credit card hotlines. 

Why It’s Important to Know BPI’s Telephone Number

You may not realize it, but knowing the BPI credit card customer service number will help you deal with a lot of issues. Here are three reasons you need to put it on speed dial:

• For credit card-related inquiries – You can call up BPI if you spot some inconsistencies in your credit card statement. You can also ask them about the mechanics of certain promos.^[1] 

• For credit card-related emergencies – Is your credit card missing or stolen? Call BPI to have your credit card locked, so the finder won’t be able to use it. 

• To protect yourself from scammers – If you receive suspicious messages related to your credit card, such as too-good-to-be-true promos or an increase in credit limit, you can call the BPI credit card contact numbers for verification. 

Read more: BPI Credit Card Application: Requirements, Process, and More

BPI Credit Card Hotline Numbers to Take Note Of 

What are the BPI credit card hotline numbers? Is BPI hotline 24/7? You’ll learn that and more in this section: 

Domestic BPI Credit Card Hotline Numbers

You can connect with BPI through the following numbers: 

International BPI Credit Card Hotline Numbers

In case you’re abroad, you can contact the following numbers for credit card-related concerns: 

IMPORTANT NOTES:

• Dial the International Access Code (IAC) +63 + 2 + 88910000 in case you’re calling from a country not included in the list above.
• If you’re using mobile services, you must check with your carrier if calls to international numbers are allowed. Remember that fees and charges may apply to your account. 

Read more: Improve Your Chances of a BPI Credit Card Approval With These Tips

Are There Other Channels to Contact BPI? 

Yes, BPI has other channels where you can communicate your credit card concerns. Check out the following: 

BPI Feedback Form

BPI has a feedback form available on their official website. You can use this form to lodge your concern or complaint. The bank usually replies to the sender via call or email within seven business days. 

Here’s how to use the BPI feedback form: 

1. Specify if you’re a BPI client. 
2. Provide your personal information such as email address and the last four digits of your credit card or account number. 
3. State the purpose of your concern. Choose from credit card, deposit, online/mobile banking, loans, and others.
4. Type in the summary of your concern. The form allows a maximum of 1,000 characters. 
5. Click the Submit button. 

Alternatively, you may log in to the BPI Help & Support to report a concern specific to your account.^[2]

One-Click Access to a BPI Phonebanker 

BPI has a convenient feature that lets you reach a phonebanker online. All you need to do is click the dedicated link on their website, and you’ll be directed to an available phonebanker. 

Keep in mind that this service is available from Monday to Friday, from 8:00 AM to 5:00 PM. 

Here’s how to access the phonebanking feature: 

1. Visit the BPI website.^[3]
2. Click Contact Us. 
3. On the next page, scroll down and look for the Speak to a Phonebanker link. 
4. Click the link to be directed to an available phonebanker. 

TIPS WHEN USING THE BPI PHONEBANKER FEATURE

1. Allow your browser to access your speakers and microphone. 
2. In case you’re using a smartphone, keep your screen active and avoid using other applications while the call is ongoing. 

I Want to Visit the Bank Personally. What are the Operating Hours?

If you want to personally lodge your credit card concerns, note that all regular BPI branches are open from 9:00 AM to 4:30 PM. However, the schedule may change without prior notice. 

Tips for a Safer and More Convenient Phone Transaction

Keep the following in mind before you dial that BPI credit card hotline: 

1. Only call the right number. You can find these numbers on the Contact Us page of the official BPI website. In fact, we recommend that you check the said website if you’re not so sure about what’s printed on this article. 
2. Ready your credit card details for a quicker call. 
3. If you’re calling via your smartphone, make sure that you have enough load, so your call won’t be cut short.
4. Be wary of calls from supposed BPI representatives. One tell-tale sign that a scammer is calling you is that they will ask for your one-time PIN, online banking password, and other confidential information. BPI doesn’t ask for such information. 

Read more: How to Apply for a Credit Card for the First Time in the Philippines

Final Thoughts 

Your credit card is designed to be reliable and work most of the time. But it’s not perfect, and you may encounter some problems unexpectedly. You may address trivial issues by tinkering with your banking app, but some affairs are much better dealt with over the phone. Thankfully, there are BPI credit card hotline numbers you can count on. 

Sources:

• ^[1] BPI Credit Card Promos
• ^[2] BPI Help and Support Log-in Page
• ^[3] BPI Homepage