Step-by-Step Guide to Filing a Gadget Protect Claim

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February 17, 2020



Gadget Protection Claim in the Philippines: A Beginner’s Guide

Owning a smartphone also means you’re bound to break it at some point. No matter how careful you are at handling it and no matter how many protective accessories you purchase, your smartphone will get damaged, whether by accident or on purpose. And when it happens, you’ll end up giving your wallet some major problems.

And if you’re doubting that prediction, consider this: 50% of smartphone owners worldwide reported dropping their phones right from their hands. 50% of them also experienced cracking their smartphone’s screens, and 21% of them are currently using their cracked smartphones with no hopes of having them repaired. Imagine being part of this demographic.[1]

Luckily, you have a gadget protection coverage. That’s great! Now all you have to do is file a gadget protection claim and you’ll have your smartphone either repaired or replaced, free of charge. Isn’t it great? If it’s your first time damaging your phone, there’s no need to worry. Here is an extensive walkthrough on how to file a gadget protection claim.

What to Do After Breaking My Phone?

Gadget Protection Claim in the Philippines: A Beginner’s Guide

When the inevitable happens, don’t panic. Clear your mind and follow these necessary steps to ensure the success of your gadget protection claim.

  • Pick up your broken phone and the damaged pieces, if there are any.
  • Contact your gadget protection provider immediately and report the incident.
  • Take pictures of the damaged areas for easier diagnosis.
  • Take note of the important serial numbers on your phone.
  • If the phone is still working, try backing up your data and save it on a computer.
  • If the phone was stolen, report the incident to the nearest police station.

Read more: My Phone Got Damaged. What Should I Do?

General Requirements for Gadget Protection Claim

While some providers may require other documents, these are the most important ones to bring. Don’t forget to prepare all of these before filing your gadget protection claim.

  • Duly completed claim form
  • Official receipt of the broken phone
  • Latest two postpaid bills if you have a postpaid device
  • Original copy of your gadget protection policy
  • Proof of payment of service fee
  • Police report of stolen device for theft claims
  • Notarized affidavit of ownership and loss undertaking (for blocking phones)
  • Two valid IDs for further identification

How to File a Gadget Protect Claim from Moneymax

Gadget Protection Claim in the Philippines: A Beginner’s Guide

Remember how convenient it was to apply for Gadget Protect from Moneymax? It also applies to claims processing. You can file a gadget protection claim completely online and have your repaired or brand new phone delivered to your doorsteps. All you have to do is follow these simple steps:

  1. Head to AmTrust Mobile Solutions customer portal and fill up the claim form.
  2. Upload your e-policy and a scanned copy of your phone’s official receipt before submitting your claim.
  3. After submitting your claim, Amtrust will pick up your device and send it to their accredited repair shops for further assessment.
  4. Based on your broken phone’s diagnosis, either the technician will fix the damage or Amtrust will order you a new unit to replace your irreparable phone.
  5. Amtrust will deliver your repaired/new phone to you within seven working days.

Read more: 8 Mobile Device Protection Tips to Keep Your Smartphone in Good Condition

How to File a Gadget Protection Claim from Globe

  1. Report the incident immediately or within seven days of discovery.
  2. Download the Gadget Care claim form[2] and fill it out completely.
  3. Prepare the necessary requirements for your gadget protection claim.
  4. Submit the requirements to globeconsumerclaims.ph@chubb.com to start the processing.
  5. You’ll receive a Claims Decision letter within 15 working days. Once your claim is approved, head to the nearest Globe store to have your phone repaired or replaced.

How to File a Gadget Protection Claim from Smart

  1. Report the incident immediately to Smart.
  2. Download the Gadget Shield claim form[3] and fill it out completely.
  3. Pay the service fee and present proof of payment in the form of a bank deposit slip.
  4. Prepare the necessary requirements for your gadget protection claim.
  5. Wait for 10 days for your replacement unit.

Sign Up for Gadget Protect Online with Moneymax

See how convenient it is to have gadget protection coverage? Instead of having it fixed on expensive repair shops on malls or wasting time finding a cheaper technician, gadget protection coverage saves you from all the financial headaches down the road. And if you’re in the market for an affordable gadget protection, sign up for Gadget Protect by following these steps.

  1. Head to our Gadget Protect page.
  2. Answer the quick pop-up survey to get you started.
  3. Upload a scanned copy of your phone’s official receipt.
  4. Pay your corresponding gadget protection cost.
  5. Wait for Moneymax to issue your policy within 24 hours.

Wait 30 days for your coverage to take effect and your phone is now protected! No more worrying about accidentally damaging your phone. You can now enjoy your smartphone anytime, anywhere. Get started with Gadget Protect by clicking the button below.

Save on phone repairs before they happen.

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