bolttech is Pacific Century Group’s international digital protection and insurance business. They specialize in four types of services, including device protection, digital brokerage, technology services, and digital general insurance. They aim to provide a better protection and insurance experience to their customers.

Launched in Asia in 2020, bolttech is present in 11 markets worldwide, including the Philippines, Hong Kong, Indonesia, India, Italy, Malaysia, Singapore, Taiwan, Thailand, Vietnam, and the United States.

Gadget Protect Coverage by bolttech

Accidental Damage

Our device protection partner, bolttech, covers damages caused by accidental drop.

Liquid Damage

bolttech also covers devices damaged by all kinds of liquids.

Value-Added Services

  • Fast and easy claim procedure
  • Free device replacement for
    irreparable damages
  • Free device pick-up and delivery
  • Free online tech support

FAQs

You pay a gadget protection cost according to your device’s price range and your coverage will last for an entire year. If your device got damaged, you can file a gadget protection claim and we’ll fix it for you.

Yes, our coverage includes accidental and water-related damages. Under Gadget Protect, you can easily send us your damaged phone and we’ll deliver it back to you.

Currently, Gadget Protect doesn’t include theft coverage.

Your gadget protection cost will depend on the price range of your device. It starts at PHP 389 and can go up to PHP 9,000. It also comes with a corresponding service fee starting at PHP 150. Please refer to the Gadget Protect price table for the complete cost.

Gadget Protect covers devices from popular brands including Apple, Samsung, Huawei, Oppo, Vivo, and Xiaomi. All types of smartphones are eligible, from low-end to high-end smartphones. Unfortunately, legacy smartphones are not covered.

No. Your device must be in good working condition upon purchasing Gadget Protect. bolttech will also refuse to cover devices with noticeable damages like cracks and dents.

The coverage will take effect 30 days from the policy purchase date. This is to avoid fraudulent claims just days after buying the policy.

bolttech will provide a new replacement unit of the same model.

For Metro Manila residents, expect your serviced or replacement phone to be delivered within 7 days. For outside the metro, it will take at least 15 days.

Gadget Protect Claim Procedure

Need to file a Gadget Protect repair request? Just follow the steps below.

Step 1: Proceed to bolttech’s customer portal and fill out the form.

Step 2: Upload your contract and a scanned copy of your device’s official receipt before submitting your details.

Step 3: After submitting your request, bolttech will pick up your device and send it to an accredited repair shop for further assessment.

Step 4: The technician will fix the damage based on your broken device’s diagnosis. If the device cannot be repaired, bolttech will order a new replacement unit for you.

Step 5: bolttech will deliver the repaired/new device to you within seven days.